Roslyn Williams

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

• Organize and facilitates office purge of outdated documents through the process of shredding or packing for storage, in accordance with the Animal and Plant Health Inspection Service (APHIS) Program Schedule Library and General Records Schedule, 2019
• Monetary Award, for outstanding service, 2019
• Graduated, “Intermediate Leadership Development Program (ILDP)”. It was a nine-month program that included webinars, classroom sessions, and an action learning project, shadow assignment, mentoring, assessments, and self-directed learning, 2020
• Accelerated my knowledge of the Import/Export process, by selecting to spend a day at the Baltimore Harbor and USDA employees to learn more about the process while completing ILDP shadowing assignment
• Volunteered to act as back up for Freedom of Information Act (FOIA). Receive request from public and distribute request to appropriate department for processing. Collected responses in timely manner to meet deadlines
• Collaborated with team members to create Standard Operating Procedures (SOP) for Veterinary Program Specialist position, which will serve as a desk guide for new Veterinarian Service employees
• Initiated reorganization of supply/storage space. Tagged and prepared access equipment and accessories for facility pick-up or disposal. Took inventory of computer and electronic items, noting serial/model numbers to report to the I.T. department. This process assisted staff in finding wanted item quickly and reduced redundancy in ordering office supplies
• Met a tight deadline on a large Freedom of Information Act (FOIA) scanning project, in the mist of employee shortage, boxes of response were overlooked.
• Volunteered to start massive scanning of Cattle Health historical slides, consisting of 10 boxes and 5 large notebooks. From the long standing disease Scrapie program, archived 4 drawers of documents that were also scanned for historical purposes
• Worked to support Administrative Offices as timekeeper for six month until the positions were filled
• Completed, Animal Health 101, this class introduces administrative staff to basic concepts in animal biology, veterinary medicine, infectious disease, as well as Veterinary Services (VS) Program and transboundary animal diseases, 2017
• Graduated, Basic Leadership Development Program, the program focused on competencies at the All-Employee level and prepares program participants with essential knowledge, skills and abilities, 2017
• Volunteered to facilitate responses to Freedom of Information Act (FOIA) requests in absence of permanent employee. Receive information from public, distributed to appropriate agencies throughout Veterinarian Services, and followed up with agency to ensure timely response turnover
• Organized fund raiser with Friends of National Arboretum (FONA), Securing site logistics, catering and arrangements for set-up and close-out
• Conducted “Moon-light” tours through grounds
• Planned and participated in “Koi” and “Plant” sale
• Reduce cost of supplies by taking inventory and reduced duplication of items
• Organized office to streamline vendor ordering and payment process
• Organize portions of exhibit opening
• Volunteer for “Family Day” manning sites
• Set up for “Folk Life Festival”

• E.V.E. (environmental organization)
• Smithsonian Institute (various museums)
• Court Appointed Special Advocate, CASA Washington, D.C.
• Food server for homeless, St. Stephens Church N.W. Washington DC

• Individual Leadership Development Program, 2020
• Outstanding Employee Performance, Monetary, 2019
• Basic Leadership Program, 2017
• Treasurer, Smithsonian African American Association, 2004-05
• Toastmaster

Collaborated with facilities management to ensure a supportive and efficient equipment and work environment. Experience in managing the mail and supply rooms; trained staff and interns with utilizing office systems; troubleshooting problems with office equipment including photocopiers, printers, fax machines and mailing equipment. Maintained calendar and created systems to streamline paperwork.

Purchased items and services for museum exhibits. Prepare requisitions and purchase orders. Maintained and developed working relationships with vendors to ensure the best price and terms. Government credit card holder.

Collect, organize and analyze the data to assist in making fact-based decisions for yearly budgets. Developed and prepared regular financial reports. Maintained expenditures and properly allocated and tracked petty cash; developed accounting system to accurately organize financial records. Ensured proper payment to vendors and reconciled all discrepancies.