ROSLYNN BATUPS-BAILEY
DOUGLASVILLE,GA
Summary
Talented HR leader with 16+ years of overseeing human resources operations and recruiting including employee relations, organizational structuring, and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management, and organizational skills. Skilled management experience and development of high-performing teams through recruitment, training, organizational development, and evaluation of performance. Strong record of accomplishment working with senior managers to build an organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits, and working with the executive team to develop talent acquisition and retention goals.
Dynamic, Motivated, results-driven Human Resources, Talent Acquisition Manager/Partner, Recruiter, Sales, and Customer Service, Trainer with a history of researching, analytics, designing and implementing recruitment, scheduling, training, and conflict-resolution for several diverse industries such as: Healthcare, Class A/B CDL-Truck Driver's, IT Technicians, School Professionals, Customer-Service Call Center Representatives, Warehouse Industrial & Construction, Sales and Marketing. Extensive experience in recruiting, interviewing, and hiring top talent. Knowledgeable in EEOC and other relevant compliance statutes with the CDC Foundation and Georgia Employment Laws. Certifications in SHRM-CP, HRCI, HRBP. Proficient in business & relationship building, full-cycle recruiting, ATS / Metrics tracking, negotiations, remote & social media sourcing, Interviewing, budgeting, improving probability and growth, reducing hiring costs, training, traveling, meeting & exceeding goals. Excellent organizational and time management skills, task prioritization and scheduling. Insightful, caring, creative, dependable, with strong verbal, written, listening and communicative skills, with a go-getter attitude. Looking to obtain a position where I can continue to excel by helping others, in a stable company that offers opportunities, great salary, benefits with an even work-life balance, doing what I love and that's helping others.
Overview
17
17
years of professional experience
1
1
Certification
Work History
TALENT ACQUISITION/HR MANAGER
INDEPENDANT RECRUITERS USA
REMOTE, Georgia
03.2022 - 04.2024
- Functioned as a full-cycle Talent Acquisition Partner/Human Resources Manager, responsible for client-negotiated sales contracts, analyzed search data, and oversaw recruitment budget. Proactively identified and solved complex HR problems that impacted operations management and business direction. Provided guidance to support staff and enforced compliance with state, federal, and local regulations.
- Optimizing, and sourcing networks used proactive methods to develop, recruiting strategies to maximize & minimize marketing costs and leveraged recruiting tools and resources to successfully source and recruit top talent across various industries and geographies for hard-to-fill positions daily.
- Built strong relationships with hiring managers, clients, and candidates to understand their needs and provide guidance. Maintained knowledge of industry regulations and legislation to amend policies and promote compliance.
- Trained over 15 new junior recruiters on metrics, ATS tracking, managed high volume of candidates to thrive, sell, and recruit for our demanding clients in a fast-paced work environment.
- Advertised and conducted all 2nd round interviews before submitting to the client, posted all job opportunities on social media platforms and job boards. Assisted with overseeing onboarding and orientation of new hires for our client to expedite the acclimatization process for customer satisfaction.
- Created and updated personnel files by entering information in HRIS. Administered employee benefits and led open enrollment process, informing and coaching employees. Managed performance reviews, disciplinary actions and salary negotiations. Trained managers and staff on HR best practices and protocols to reduce high turn-overs and much more.
LEAD RECRUITER (REMOTE CONTRACT)
ABM MANUFACTURING AND DISTRIBUTIONS
REMOTE HOME, GA
09.2022 - 12.2023
- Managed full-cycle recruiting processes for managerial and executive-level vacancies. Demonstrated expertise in sourcing, job fairs, interviewing, and closing candidates for various positions.
- Responsible for all aspects of the new hire pipeline for the Atlanta Division. Maintained daily ATS tracking for full-cycle recruiting, orientation, payroll, and benefits for clients such as Walmart & Amazon with a 97% success rate by using Oracle and Workday ATS systems.
- Along with training & managing, a team of 8-12 mid-level recruiters working together to excel & seek out great candidates for all 3-shifts, at 15 different locations in the surrounding Georgia areas.
- Worked with the hiring management team, operations department & leads to reduce high turnover by 90%. Did employee promotions, bonuses, shift change requests and site transfers. Appraised employee work results. Coach and discipline employees for call-outs, tardies etc.
- Advocated for lead staff members, helping to identify and resolve conflicts. Conducted reference checks, background & drug screenings.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience to build a productive candidate pipeline for team resourcing, recruiting, screening over 100 candidates and hiring daily as a team via phone, video or in-person and area job fairs as needed.
SENIOR RECRUITER
CDC Foundation (REMOTE CONTRACT)
10.2020 - 10.2022
- Managed, trained led a small team of 10 junior recruiters on daily responsibilities, and client needs & keeping metrics scores at a 98% success rate. Evaluated resumes, interviewed, noted, and presented qualified candidates to hiring managers, and solicited feedback to refine recruiting strategy
- Provided feedback on market trends to make sure that salary was compatible with other companies for the same positions. Networking through social media, employee referrals, and cold-calling leads from Indeed, Better-Teams, LinkedIn, and ZipRecruiter To attract and source talent for critical and hard-to-fill roles worldwide like Atlanta, South & North Carolina, Florida, Hawaii, New York, Detroit, Chicago, Mexico and Puerto-Rico
- Working closely with all Hiring & Project Managers, Medical Directors, HR Business Partners and Leadership staff in supporting the team in client-targeted deadlines for contract fulfillment
- Coordinating the hiring, and onboarding process, creating an awesome candidate experience from start to finish for high volume and hard to fill roles such as: Corporate Executives, Case Investigators, Physicians, IT Technicians, Anesthesiologists, Travel Nurses, Public Health & School Nurses, Epidemiologists, Data Systems Project Managers, ECR Integration Specialists, Contract Tracers, School Liaisons, LPNs, RNs, and Administrative Assistants just to name a few
- Facilitated the creation of the offer letter process for selected candidates, benefits packets, drug screens, background check requests, certifications, physician & nurse credentialing, employment verifications and orientation set up in a extremely fast-paced recruitment setting.
TRUCKING RECRUITER
Class A Recruiting (REMOTE)
06.2018 - 10.2020
- Remote WFH commission base recruiter for trucking agency. Made 75+ daily cold calls to CDL truck drivers. Took special interest in the Owner Operators and students who are upcoming candidates to graduate from truck driving schools.
- Recruited for several different trucking companies such as: JB Hunt, CR England, US Xpress, Swift, Werner Enterprises, Ryder, Walmart & Amazon just to name a few.
- Completed verification of CDL license as well as any hazmat or livestock endorsements that could add to their skills for more income to work in the USA, Canada, and Mexico for over-the-road, local, and semi-local drivers.
- Explained job duties, compensation and benefits to potential candidates. Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications for all drivers.
MEDICAL CALL CENTER TRAINER/HR ADMINISTRATOR
BC/BS OF GEORGIA (HYBRID)
BUCKHEAD, GA
09.2007 - 03.2018
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them. Maintained records of trainee performance throughout the program duration.
- Researched best practices in customer service delivery and shared insights with colleagues. Created comprehensive course materials including job aids, handouts, PowerPoint presentations, and online modules. Analyzed network traffic and performance metrics to optimize employee skills daily
- Dispatched technicians, nurses, and call center staff to perform patient care, notes, travel logs, insurance verifications, pre-certifications and more. Provided coaching and mentoring to employees. Trained and mentored over 75+ new personnel hired to fulfill various roles in the company and more.
- Designed and conducted training sessions on topics such as customer service, telephone etiquette, problem solving, conflict resolution, and sales techniques.
- Created comprehensive course materials including job aids, handouts, PowerPoint presentations, and online modules and more.
Education
INSURANCE CLAIMS ADJUSTER LINCESE - Insurance
FIRST CHOICE ADJUSTERS ACADEMY
Austin, TX08-2022
SHRM-CP, HUMAN REOURCES CERTIFICATIONS - Human Resources Management
MINDEDGE LEARNING UNIVERSITY
REMOTE (online) 04-2015
BACHELORS OF HUMAN RESOURCES/BUSINESS -
Austin University
Austin, TX03-2005
Skills
- Manage Employee Client Relations
- Knowledgeable Applicant Tracking Systems: Oracle, Peoplesoft, Workday, Lever, Greenhouse, JazzHR, iCIMS, ADP
- Completed contract & Salary Negotiations, Sales, Compensation Analysis, Candidate & Client Pipeline Management, Candidate Sourcing, Fee Billing & Collections, HR policies & procedures, ensuring compliance with labor laws and company standards
- Proactively identify & address staffing challenges, providing quick & solid solutions to prevent project delays, and client dissatisfaction
- Onboarding and Orientation
- Passionate workplace diversity cultivation, excellent time management, innovative sourcing techniques, know how to listen, coach, train & mentor candidates for Temporary & Permanent Placements opportunities
- Implemented Applicant Qualification skill match testing, Prescreening, Interviewing in person and remotely Ordered background checks, 60-90 day reviews & corrective actions if needed
- Benefits Administration,
- HRIS software
- Staffing and recruitment
- Workers' compensation
- Succession Planning
- Performance Management
- Solid, proficient experience in Excel, Microsoft Office Suite, Google Suites, Outlook, Teams, Zoom, Google Docs, DocuSign, PowerPoint, Quick-books, Data-Entry and contract writing
Phone
470-460-9928, 470-240-6447
Personal Information
Title: TALENT ACQUISITION MANAGER/HR MANAGER / RECRUITER
Certification
- SHRM Certified Professional (SHRM-CP)
- Human Resources Business Professional (HRBP)
- Professional in Human Resources (PHR)
- Licensed Insurance Claims Adjuster
Timeline
LEAD RECRUITER (REMOTE CONTRACT)
ABM MANUFACTURING AND DISTRIBUTIONS
09.2022 - 12.2023
TALENT ACQUISITION/HR MANAGER
INDEPENDANT RECRUITERS USA
03.2022 - 04.2024
SENIOR RECRUITER
CDC Foundation (REMOTE CONTRACT)
10.2020 - 10.2022
TRUCKING RECRUITER
Class A Recruiting (REMOTE)
06.2018 - 10.2020
MEDICAL CALL CENTER TRAINER/HR ADMINISTRATOR
BC/BS OF GEORGIA (HYBRID)
09.2007 - 03.2018
INSURANCE CLAIMS ADJUSTER LINCESE - Insurance
FIRST CHOICE ADJUSTERS ACADEMY
SHRM-CP, HUMAN REOURCES CERTIFICATIONS - Human Resources Management
MINDEDGE LEARNING UNIVERSITY
BACHELORS OF HUMAN RESOURCES/BUSINESS -
Austin University
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