Roslynn Ovalle
San Antonio
Summary
Dynamic and dedicated professional with a proven track record at HEB Grocery Store, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction and streamlining operations. Skilled in problem-solving and maintaining high standards of cleanliness, contributing to a positive work environment and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Curbside
HEB Grocery Store
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Crew Member
Dave's Hot Chicken
04.2024 - 07.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated kitchen equipment efficiently to maintain food quality and safety standards.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new crew members on procedures, safety protocols, and customer service techniques.
- Maintained cleanliness of work areas, ensuring compliance with health regulations and restaurant standards.
- Assisted in implementing new processes that improved order accuracy and reduced wait times.
- Resolved customer complaints promptly, fostering a positive dining experience for all guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Cashier
Bill Millers Bar-B-Q
04.2022 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances through diligent counting and record-keeping.
- Collaborated with team members to enhance customer service experiences.
- Adhered to safety and sanitation protocols within the checkout area.
- Recommended products to customers, contributing to overall sales goals.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Criminal Justice
University of Texas At San Antonio
San Antonio12-2025
High School Diploma -
GW Brackenridge
San Antonio06-2024
Associate of Arts - Liberal Arts
St Philips Community College
San Antonio, TX05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Curbside
HEB Grocery Store
07.2024 - Current
Crew Member
Dave's Hot Chicken
04.2024 - 07.2024
Cashier
Bill Millers Bar-B-Q
04.2022 - 03.2024
Bachelor of Science - Criminal Justice
University of Texas At San Antonio
High School Diploma -
GW Brackenridge
Associate of Arts - Liberal Arts
St Philips Community College
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