Roslynn Seda
Pflugerville,TX
Summary
With a proven track record at United Heritage Credit Union, I excel in fostering team leadership and enhancing customer service, leading to increased accuracy in financial reporting and improved client loyalty. My expertise in staff training and development, coupled with effective problem-solving skills, has significantly contributed to operational excellence and team efficiency.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Assistant Manager
United Heritage Credit Union
01.2022 - 01.2025
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Branch Operations Manager
United Heritage Credit Union
01.2016 - 01.2022
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Sr. Financial Service Representative
United Heritage Credit Union
12.2006 - 01.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Diploma - Graduate Courses
Waianae High
Waianae, HI05.1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Team building
- Employee scheduling
- Sales strategies
- Customer rapport
Timeline
Assistant Manager
United Heritage Credit Union
01.2022 - 01.2025
Branch Operations Manager
United Heritage Credit Union
01.2016 - 01.2022
Sr. Financial Service Representative
United Heritage Credit Union
12.2006 - 01.2016
Diploma - Graduate Courses
Waianae High
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