Roslynne Seibert
Sacramento
Summary
Adept at critical thinking and customer service, I significantly enhanced customer loyalty and operational efficiency at City Intercoms Incorporated. My expertise in complaint handling and staff training, coupled with a proactive approach to customer relations, resulted in marked improvements in service delivery and team productivity.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
City Intercoms Incorporated
06.2018 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and inquiries. Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints
Office Manager
Molly Maid
09.2011 - 09.2014
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location.
Medical Receptionist
Malverne Pediatrics
06.2005 - 12.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Medical Records File Clerk
Community Pediatrics Medical Group
08.2004 - 06.2005
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Education
Medical Assistant, Phlebotomy, Medical Billing And - Medical Assistant
Hunter Business School
Levittown, NY06.2002
High School Diploma -
Malverne High School
Malverne, NY06.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Staff education and training
- Live chat support
- Appointment scheduling
- Call management
Timeline
Customer Service Representative
City Intercoms Incorporated
06.2018 - 07.2024
Office Manager
Molly Maid
09.2011 - 09.2014
Medical Receptionist
Malverne Pediatrics
06.2005 - 12.2007
Medical Records File Clerk
Community Pediatrics Medical Group
08.2004 - 06.2005
Medical Assistant, Phlebotomy, Medical Billing And - Medical Assistant
Hunter Business School
High School Diploma -
Malverne High School
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