Rosmar Menendez
Katy,TX
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Doneraki Fuego y Mar. Proven ability in problem-solving and effective communication, enhancing guest relations and driving repeat business. Skilled in inventory management and adept at conflict resolution, ensuring a seamless customer experience. Reliable and punctual, committed to excellence.
Overview
16
16
years of professional experience
Work History
Waitress and Bartender
Doneraki Fuego y Mar
Houston, TX
02.2024 - 09.2024
- - Customer service, direct sales, and upselling.
- - Handling payments, resolving complaints, and teamwork.
Basic English Instructor
Progreso Learning
Katy, TX
02.2023 - 09.2023
- - Lesson planning and instruction.
- - Communicative activities and student progress tracking.
Online Orders Coordinator
Target
Katy, TX
03.2021 - 02.2023
- - Order management, customer support.
Driver
Amazon
Houston, TX
06.2020 - 03.2021
- - Timely deliveries and customer interaction.
Seller
Lupe Tortillas, Los Cucos, Auto Vidrios Aries (CEO), Taller Aries, and insurance brokerage
Katy, Texas
01.2009 - 04.2020
- Additional experience at Lupe Tortillas, Los Cucos, Auto Vidrios Aries (CEO), Taller Aries, and insurance brokerage (2009-2019).
- Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
- Utilized problem solving techniques to resolve customer complaints quickly and effectively.
- Negotiated pricing deals with vendors to obtain the most favorable terms possible.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Prepared detailed sales reports for management review.
- Enforced security protocols within the store premises at all times.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Assisted customers with returns or exchanges when necessary.
Education
Professional Paralegal Training Program -
Paralegal Institute of the Americas
USA12.2024
MSc - Tax Management
Rafael Belloso Chacon University
Venezuela01.2013
Bachelor of Law -
Rafael Belloso Chacon University
Venezuela01.2010
Skills
- Effective communication and sales
- Problem-solving
- Customer service
- Leadership and teamwork
- Microsoft Office (Word, Excel, PowerPoint)
- Problem solving
- Menu memorization
- Price memorization
- Check payment processing
- Reliability and punctuality
- Inventory management
- Hospitality and accommodation
- Conflict resolution
- Guest relations management
Languages
Spanish (native), English (intermediate - advanced), Italian (intermediate - advanced)
Timeline
Waitress and Bartender
Doneraki Fuego y Mar
02.2024 - 09.2024
Basic English Instructor
Progreso Learning
02.2023 - 09.2023
Online Orders Coordinator
Target
03.2021 - 02.2023
Driver
Amazon
06.2020 - 03.2021
Seller
Lupe Tortillas, Los Cucos, Auto Vidrios Aries (CEO), Taller Aries, and insurance brokerage
01.2009 - 04.2020
Professional Paralegal Training Program -
Paralegal Institute of the Americas
MSc - Tax Management
Rafael Belloso Chacon University
Bachelor of Law -
Rafael Belloso Chacon University
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