Rosmari Hall
Castle Rock,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Arapahoe Community College
08.2019 - Current
- Provide information and answer questions on various testing options from students, families, faculty, staff, and community members of diverse backgrounds including people with disabilities.
- Schedule, coordinate and oversee numerous academic testing activities including instructional (accommodated and make-up) tests, college placement and professional exams.
- Administer exam instructions, enforce time limits and compliance and monitor testers via cameras and visual observation.
- Ensure that exam integrity is maintained per instructions given by faculty and established standards and guidelines for testing centers and testing personnel.
- Maintain a professional, secure, fair and positive testing environment that promotes academic and professional success to students, faculty, employees, and community.
- Manage and coordinate communications, logistics and operations related to small and large events and meetings.
- Design and communicate space layout and accommodation capabilities to internal and external customers.
- Invoice, generate and track appropriate documentation related to space usage including contracts, insurance certificates, payment acquisition and special requests.
- Assist in manage and supervise team of eight workers to be productive and engaged. Mentor and train new staff as needed.
- Organize outreach campaigns via voice call, text messaging and e-mails to efficiently utilize front desk staff and increasing enrollment numbers.
- Open campus each academic day: ensure classrooms and equipment are clean and accessible, handle phone calls, greet visitors and provide excellent customer service to students with questions around technology, application, registration process, academics and programs.
Bookkeeper
Castle Park Excavating & Rockit Solutions, LLC
01.2015 - Current
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Completed tax forms in compliance with legal regulations.
- Analyzed financial data to assist in budget creation and forecasting.
- Developed and implemented procedures to improve accounting efficiency.
- Managed and responded to correspondence and inquiries from customers and vendors.
Case Manager
Developmental Pathways
01.2002 - 04.2015
- Developed and implemented comprehensive service plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Enforced rules, regulations and procedures set by the state and medicaid waiver programs, division for developmental disabilities and the community center board.
Education
Certificate - Bookkeeping
Arapahoe Community College
Castle Rock, CO05.2021
Bachelor of Arts - Social Work
Prairie View A & M University
Prairie View, TX12.2001
Skills
- Skilled in use of Microsoft Office Applications
- Highly proficient in use of ACC/CCCS work tools such as Banner, Navigate, Degree Check, Ad-Astra and Register Blast
- Accustomed to strict adherence to protecting privacy of student education records under FERPA
- Demonstrated ability to multitask
- Cross-trained to perform multiple functions such as front desk responsibilities, facility rental coordination and testing center
Timeline
Administrative Assistant
Arapahoe Community College
08.2019 - Current
Bookkeeper
Castle Park Excavating & Rockit Solutions, LLC
01.2015 - Current
Case Manager
Developmental Pathways
01.2002 - 04.2015
Certificate - Bookkeeping
Arapahoe Community College
Bachelor of Arts - Social Work
Prairie View A & M University