Rosmary Figueroa
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
English Translator
Self-employeed
Newark, NJ
12.2017 - Current
- Translated written documents from English to Spanish and vice versa for a wide variety of topics.
- Proofread, edited and revised translations to ensure accuracy.
- Researched technical terminology in order to accurately translate complex texts.
- Maintained records of completed translations for future reference.
- Ensured consistency throughout the translation process by utilizing established style guides.
Customer Service Representative
Garcia Travel Agency
Newark, NJ
01.2024 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Transcriptionist
Datagainservices
Secaucus, NJ
09.2022 - 11.2023
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Monitored incoming dictations for timely completion of assigned tasks.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Evaluated audio recordings for clarity prior to beginning transcription work.
Education
M.D. -
Universidad De Carabobo
Maracay, Aragua, Venezuela11-2021
Skills
- Customer Support
- Outstanding phone etiquette
- File Management
- Tech-Savvy
- Organization skills
- Project Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Garcia Travel Agency
01.2024 - 04.2024
General Transcriptionist
Datagainservices
09.2022 - 11.2023
English Translator
Self-employeed
12.2017 - Current
M.D. -
Universidad De Carabobo
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