Summary
Overview
Work History
Education
Skills
Timeline
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ROSMARY MOCK

West Palm Beach,FL

Summary

- Dynamic professional with a proven track record in managing household operations for The Fenimore's Family and leading janitorial teams at SYSTEMS INTEGRATION & MAINTENANCE INC. - PBI. Excelled in enhancing team productivity and customer satisfaction through exceptional organization and bilingual communication skills. Demonstrates a strong understanding of computers and a creative approach to problem-solving.

- A highly organized professional with comprehensive background in household management, ready to deliver exceptional service in new role. Known for ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility and reliability.

Overview

22
22
years of professional experience

Work History

House Manager

The Fenimore's Family
07.2002 - Current

- Cleans and sanitizes rooms, restrooms and different residential areas.

- Vacuums, sweeps and mops.

-Cleans windows and mirrors.

-Makes beds and changes linens.

-Replenishes toilet paper, hand towels, soap, and other toiletries.

-Empties and cleans trash cans and replaces liners.

-Washes dishes, utensils, kitchen gadgets, and appliances.

-Tidies and organizes personal items and belongings, drawers, closets, and storage spaces in a neat and orderly fashion.

-Washes, dries, irons, folds, and put away laundry.

- Reports maintenance issues, including changing light bulbs. ac filters, vacuum tank maintenance.

-Watering plants.

- Contact handyman for house repairs.

-Keep owners informed about deliveries or mail.

Supervisor of Janitorial and Cleaning Maintenance

SYSTEMS INTEGRATION & MAINTENANCE INC. - PBI
10.2022 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Compiling Employee timesheets and assigning work tasks daily.
  • report to DOA any damage or suspicious situations caused by passengers or public at general.
  • Distribution of supplies from storage units to different PBI areas as terminals and concourses.


Ticket Agent

G2 Secured Staff -PBI
02.2022 - 12.2023
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Monitored ticket sales and provided detailed reports to management.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.

Education

Business Administration

Politecnico Grancolombiano
Santafe De Bogota, Colombia

Bilingual Secretarial

Centro Colombo Americano
Santafe De Bogota, Colombia
02-1987

High School Diploma -

Liceo De Los Andes
Santiago De Cali, Colombia
05-1983

Skills

  • Exceptional organization
  • Always pursuing alternative solutions to problems
  • Strong display in creative and active imagination
  • Excellent verbal and writing communication skills
  • Attentive listener
  • Fully bilingual in both English and Spanish

Timeline

Supervisor of Janitorial and Cleaning Maintenance

SYSTEMS INTEGRATION & MAINTENANCE INC. - PBI
10.2022 - 03.2024

Ticket Agent

G2 Secured Staff -PBI
02.2022 - 12.2023

House Manager

The Fenimore's Family
07.2002 - Current

Business Administration

Politecnico Grancolombiano

Bilingual Secretarial

Centro Colombo Americano

High School Diploma -

Liceo De Los Andes
ROSMARY MOCK