Rosmely Martinez
Miami,FL
Summary
Proven track record in enhancing customer satisfaction at Gran Muthu Rainbow Hotel, leveraging strong organizational skills and effective communication. Excelled in high-pressure environments, demonstrating exceptional multitasking abilities and a commitment to maintaining cleanliness. Eager to learn and grow in a professional setting.
Overview
4
4
years of professional experience
Work History
Reception Clerk
Gran Muthu Rainbow Hotel
08.2022 - 11.2023
- Achieved high levels of customer satisfaction through consistent and professional interactions with clients, colleagues, and visitors.
- Collaborated with team members to deliver exceptional customer service, addressing concerns and resolving issues quickly.
- Facilitated seamless appointment scheduling
- Improved communication between departments by distributing important information through email or memos promptly.
Sales Associate
Destellos De Luna 21
02.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Mojito Hotel
01.2020 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experiences.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Centro Mixto Idelfonso Rios Piedra
Ciego De Avila, Cuba07-2016
Skills
- Maintaining cleanliness
- Organization skills
- Customer Assistance
- Communication and Listening Skills
- Ability to work well with others
Timeline
Reception Clerk
Gran Muthu Rainbow Hotel
08.2022 - 11.2023
Sales Associate
Destellos De Luna 21
02.2021 - 07.2022
Waitress
Mojito Hotel
01.2020 - 01.2021
High School Diploma -
Centro Mixto Idelfonso Rios Piedra
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