Overview
Work History
Timeline
Hi, I’m

Rosmeri Barraza

West Palm Beach,FL
Rosmeri Barraza

Overview

16
years of professional experience

Work History

Jw Liquors Store

Cashier/customer Service
09.2023 - Current

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Operated cash register to record transactions accurately and efficiently.

Food Mart

Cashier Manager
02.2015 - 08.2022

Job overview

  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Maximized store sales by cross-selling additional products during checkout.

Nanas Dinner Restaurant

Host
03.2007 - 06.2014

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Intima Hagar Ltda.

Customer Service Representative
02.2005 - 02.2011

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Timeline

Cashier/customer Service

Jw Liquors Store
09.2023 - Current

Cashier Manager

Food Mart
02.2015 - 08.2022

Host

Nanas Dinner Restaurant
03.2007 - 06.2014

Customer Service Representative

Intima Hagar Ltda.
02.2005 - 02.2011

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Rosmeri Barraza