Rosmery Alejo Vargas
Elmhurst,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Queens Medical Billing & Co
04.2021 - Current
- Answered phones efficiently, providing timely and courteous access into the system
- Obtained complete and accurate demographic and insurance data by interviewing the patient over the telephone and entering information in appropriate systems
- Verified the patient's insurance coverage and secure additional information from the patient
- Advises the patient of any deposits or financial liability that will be their responsibility.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Approved and terminated customer contracts upon request.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Child Care Worker
Daycare my little shining stars
10.2019 - 08.2020
- Interacted with children between ages newborn and up
- Prepared and given meals
- Helped after school kids with homework
- Engaged activities such as fine motor skills, art and craft, math and science
- Assessed children's developmental needs and met them appropriately
- Discussed kids Progress with parents.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and math.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Cashier
Key Food Supermarket
02.2015 - 02.2019
- Processed customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
- Provided exceptional customer service, assisting customers with their shopping experience
- Provided feedback to management on all products, inventory losses, scanning errors, and general issues
- Count register.
Internship/Librarian Volunteer
Queens Public Library
02.2017 - 06.2017
- Greeted and directed Library users
- Helped children with homework assignments
- Assisted with Inventory
- Dusted and straightened Shelves
- Assisted patrons using computers and other technology
- Returned Materials to shelves
- Assisted in the circulation desk with checking in/out materials.
Education
Medical Assistant Certification -
New York Medical Training Center
136-17 39th Ave, Flushing, NY 1135406.2024
High School Diploma -
International High School for Health Sciences
06.2018
Skills
- Problem-Solving
- Flexibility
- Customer Service
- Inbound phone calls
- Call Center Operations
- Microsoft Excel
- Complaint resolution
- Data Entry
Internship
Queens Public Library, 84-07 Broadway, Queens, New York, 11373, Internship/Librarian Volunteer, 02/2017, 06/2017, Greeted and directed Library users, Helped children with homework assignments, Assisted with Inventory, Dusted and straightened Shelves, Assisted patrons using computers and other technology, Returned Materials to shelves, Assisted in the circulation desk with checking in/out materials
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Call Center Representative
Queens Medical Billing & Co
04.2021 - Current
Child Care Worker
Daycare my little shining stars
10.2019 - 08.2020
Internship/Librarian Volunteer
Queens Public Library
02.2017 - 06.2017
Cashier
Key Food Supermarket
02.2015 - 02.2019
Medical Assistant Certification -
New York Medical Training Center
High School Diploma -
International High School for Health Sciences
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