Rosmery Chamorro Tzic
60 Horton Ave,NY
Summary
Operations professional with 3 years of experience in retail management and school admissions. Expertise in team leadership, staff development, and customer support. Strong skills in scheduling, training, performance management, and process improvement. Holds an Associate Degree in Business Administration and is pursuing a Bachelor of Social Work, offering a blend of operational leadership and business acumen.
Overview
1
1
Language
5
5
years of professional experience
Work History
Admissions Advisor
St.Paul's School of Nursing
Queens, NY
04.2024 - Current
- Manage a high volume of prospective students throughout the admissions and enrollment process, balancing competing priorities while ensuring timely communication, follow-through, and a positive student experience.
- Guide students through policies, procedures, eligibility requirements, and enrollment processes while identifying barriers and taking action to resolve issues efficiently.
- Build trust with prospective students and families by providing responsive, clear, and solutions-oriented support throughout the admissions process.
- Coordinate with internal departments to address student concerns, resolve issues, remove barriers, and ensure clear communication of next steps.
- Reviewed applications and confidential documentation for accuracy and compliance, following up on missing information to expedite processing.
- Maintained student records and documentation in CRM systems and electronic databases, ensuring organized operations and supporting effective admissions processes.
- Manage follow-ups, communications, and competing priorities using Microsoft Outlook, Teams, Excel, and electronic systems.
Store Manager
Hollister Co.
Valley Stream, NY
01.2023 - 04.2024
- Managed, coached, and developed employees by setting clear expectations, providing feedback, supporting performance improvement, and recognizing opportunities for growth.
- Led daily store operations and supervised staff, ensuring consistent execution of operational priorities, company standards, customer service expectations, and safety practices.
- Coordinated staffing, scheduling, and resources to align daily operations with changing business needs and priorities.
- Identified operational challenges and adjusted staffing, workflow, and priorities to maintain efficient store operations.
- Responded to customer and operational issues as a hands-on leader, assessing situations and implementing practical solutions swiftly.
- Monitored inventory and resources, controlled shrink, and maintained standards for organization, safety, and presentation.
- Trained and onboarded 50+ employees during the holiday season, establishing clear expectations and preparing staff to perform effectively in a high-volume environment.
- Held team members accountable to established standards while providing coaching and support to strengthen performance and ownership.
- Managed resources, planned operations, executed merchandising strategies, and led teams to support overall business objectives.
Assistant Manager
Hollister Co.
Valley Stream, NY
07.2021 - 01.2023
- Supported daily operations, supervised team, managed staffing, enhanced customer service, optimized merchandising, and maintained inventory in a fast-paced environment.
- Coordinated staffing, workflow, and daily priorities to meet operational demands.
- Assisted in employee training, scheduling, coaching, and performance management to uphold operational standards.
- Addressed customer and operational concerns with sound judgment, resolving issues and escalating as necessary.
- Supported managers in maintaining an organized, safe, welcoming, and well-run environment.
- Achieved promotion to Store Manager by showcasing leadership skills and managing increased operational responsibilities.
Education
Bachelor of Social Work -
Touro University Worldwide
12-2026
Associate Degree - Business Administration
Queensborough Community College
05-2018
Skills
- Enrollment Coordination
- Student Support
- Student Engagement
- Daily Operations Management
- Problem-Solving & Decision-Making
- Process Improvement
Languages
Spanish
Professional
Timeline
Admissions Advisor
St.Paul's School of Nursing
04.2024 - Current
Store Manager
Hollister Co.
01.2023 - 04.2024
Assistant Manager
Hollister Co.
07.2021 - 01.2023
Bachelor of Social Work -
Touro University Worldwide
Associate Degree - Business Administration
Queensborough Community College