Hi, I’m
Rosmery Gonzalez
Fort Lauderdale,FL
Summary
Hardworking and passionate job seeker with strong organizational skills and a hardworking mentality. Ready to help team achieve company goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing files and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities and fast learner. Dependable candidate with successful experience in fast-paced office settings. Reliable employee with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
years of professional experience
Work History
South Florida ENT Associates
Online Scheduler
07.2020 - 11.2022
Job overview
- Optimized organizational processes by effectively providing feedback for new product development and regulate it to it's full capabilities.
- Conferred with managers, sales teams and It technicians to revise plans and achieve demanding targets.
- Effectively answered phone calls for customers with questions or handled their complaints to satisfaction.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Achieved more than double the averaged demand for the department goals.
- Managed over 40 physician templates and schedules. Scheduling appointments for each with their appropriate demands and specifications for over 30 locations.
Mona Chami
Office Administrator
01.2020 - 05.2020
Job overview
- Communicated effectively with staff members, physician and patients, employing active listening and interpersonal skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained physical filing systems.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Liaised between patients, insurance companies and billing office.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Calculated payroll deductions and processed payroll to meet preset requirements.
South Florida ENT Associates
Call Center Agent
07.2018 - 12.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services provided and creating a welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer information into customized computer system with Centricity to document and organize client records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Proficient Discount Granite, Inc.
Secretary/Sales Representative
10.2015 - 05.2017
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices using Quickbooks
Lakes Radiology II
Front Desk Receptionist
10.2014 - 08.2015
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
Education
Penn Foster High SchoolScranton, PA
High School Diploma
08.2016
Skills
- Medical Billing
- Schedule Coordination
- Data Entry
- Customer Service
- Documentation Expertise
- Client Satisfaction
- Teamwork and Collaboration
- Operational Efficiency
- Insurance Verification
- Invoice Submission
- Telephone Management
- Clerical Support
Affiliations
Jehovah's Witness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Scheduler
South Florida ENT Associates
07.2020 - 11.2022
Office Administrator
Mona Chami
01.2020 - 05.2020
Call Center Agent
South Florida ENT Associates
07.2018 - 12.2019
Secretary/Sales Representative
Proficient Discount Granite, Inc.
10.2015 - 05.2017
Front Desk Receptionist
Lakes Radiology II
10.2014 - 08.2015
Penn Foster High School
High School Diploma
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