Rosmery Sanchez Borroto
Hialeah,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Moon Glass Manufacturing Inc
02.2024 - 06.2025
- Collected room deposits, fees, and payments.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Front Desk Receptionist
Vivamas Medical Center
11.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided basic technical support for front office equipment, minimizing downtime.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Front Desk Receptionist
Ready Glass And Mirror
08.2018 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Daycare Teacher
New Angels Academy 2
04.2015 - 07.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Front Desk Receptionist
Ready Glass And Mirror
01.2013 - 03.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Medical Asistent - Science
Florida International Training Institute
Miami, AZ05.2025
High School -
Westland Hialeah Senior High School
Hialeah, FL06.2011
Skills
- Administrative Support
- Spreadsheet Tracking
- Inventory Control
- Cash Handling
- Guest Relations
- Customer Service
- Front Office Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Call Forwarding
- Flebotomy
- Electrocardiography
Timeline
Front Desk Receptionist
Moon Glass Manufacturing Inc
02.2024 - 06.2025
Front Desk Receptionist
Vivamas Medical Center
11.2023 - 01.2024
Front Desk Receptionist
Ready Glass And Mirror
08.2018 - 03.2023
Daycare Teacher
New Angels Academy 2
04.2015 - 07.2018
Front Desk Receptionist
Ready Glass And Mirror
01.2013 - 03.2015
Medical Asistent - Science
Florida International Training Institute
High School -
Westland Hialeah Senior High School
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