Rosmery Yim

• Reviewed accounts payable invoices for accuracy prior to payment processing.
• Delivered superior level of customer service to small business clients.
• Minimized internal accounting department backlogs by updating accounts and generating reports.
• Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

• Managed notarization and submission of lien releases, ensuring compliance with legal requirements.
• Reconciled vendor statements, resolving discrepancies to maintain accurate financial records.
• Prepared weekly accounts payable aging schedules and ran payment selection and reports for payment requirements weekly.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Communicated with staff, vendors and contractors regarding invoices and payment status to facilitate accounts payable and accounts receivable procedures.

• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Entered client details and notes into system for interdepartmental access and review.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Managed customer accounts to achieve a 70% monthly collection rate on
  Accounts Receivable by addressing issues proactively.
• Fostered strong relationships with Internal Sales Management Teams and clients to ensure timely payments.
• Conducted thorough research with customer suppliers to resolve account delinquencies, maintaining past due aging under 30%.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted performance reviews for team members.
• Established processes to ensure efficient workflow throughout the organization.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Ensured compliance with industry regulations and company policies.
• Created monthly reports for senior management summarizing operational performance metrics.
• Led a team of 7 employees, ensuring high productivity and excellent customer service.

• Compiled and maintained accurate account information for new customers, ensuring seamless onboarding.
• Resolved customer inquiries and provided product assistance, fostering longterm relationships.
• Conducted proactive outreach to verify account and payment details, enhancing customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Provided customers with detailed information on company products, services and materials.

• Prepared and processed requisitions and purchase orders for products, supplies, and equipment at Marky's Group, Inc.
• Conducted vendor interviews to assess product availability and negotiate.
  terms of sale, ensuring compliance with company policies.
• Maintained accurate records of goods ordered and received, while creating promotional flyers and monitoring inventory levels.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Established and managed supplier and vendor relationships.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Searched for hard-to-find items and found high-quality, reliable vendors.

• Conducted thorough cheese quality control assessments, ensuring optimal quality and compliance with expiration dates.
• Managed cheese rotation and order preparation based on weight, type, and labeling requirements, enhancing efficiency.
• Collaborated with team members to uphold high standards in cheese production and shipment, contributing to customer satisfaction.

• Repacked caviar to meet specific customer orders, ensuring precision in weight and type.
• Maintained high standards of quality control, guaranteeing accurate labeling for product specifications.
• Leveraged specialized knowledge to handle delicate caviar and chocolate products with utmost care.
• Contributed to a premium product line at Marky's Group, enhancing customer satisfaction and brand reputation.