Rosmery Yim
Naples,FL
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Experienced Account Manager with a passion for driving client success through strategic relationship management and effective communication. Expertise in managing a diverse portfolio of accounts, including key relationships with major retail clients. Proven ability to collaborate cross-functionally to resolve complex issues, streamline processes, and ensure timely and accurate order fulfillment. Skilled in utilizing Power BI and other tools to generate actionable insights and drive data-driven decision-making.
Overview
15
15
years of professional experience
Work History
Staff Accountant
London Bay
Naples, FL
09.2024 - Current
- Collaborated with accounting team to identify and implement process improvements, enhancing operational efficiency and indirectly supporting client satisfaction through improved financial workflows.
- Managed daily financial data processing for multiple corporate entities, ensuring accuracy and timeliness critical for client billing and reporting.
Accounts Payable Specialist
Naples Concrete & Masonry
Naples, FL
03.2024 - 07.2024
- Managed full-cycle accounts payable process for materials vendors, ensuring timely payment and maintaining strong supplier relationships crucial for operational continuity.
- Reconciled vendor statements and resolved discrepancies, maintaining 100% accuracy in financial records and supporting vendor trust.
Customer Account Specialist
Herc Rentals
Remote
01.2024 - 03.2024
- Achieved seventy percent monthly collection rate on outstanding Accounts Receivable through strategic account management.
- Resolved escalated customer complaints swiftly to ensure satisfaction.
- Kept aging of delinquencies under thirty percent through effective client communication strategies.
- Demonstrated proactive support to strengthen client relationships and improve retention.
- Maintained accurate records and verified account details through direct client communication to ensure precise transaction management.
Manager, Account Management
Frida
Remote
10.2021 - 08.2023
- Led and mentored a team of 7 account managers, fostering a client-centric approach that resulted in consistently high customer satisfaction ratings.
- Conducted performance reviews to assess team member contributions.
- Established efficient workflow processes to optimize organizational productivity.
- Facilitated regular meetings to discuss progress and identify improvement areas.
- Compiled monthly reports for senior management, summarizing operational performance metrics.
- Implemented advanced 3PL system, streamlining logistics and enhancing on-time delivery.
- Created and facilitated bi-weekly meetings to focus on operational strategies as well as aligning on strategic goals.
- Collaborated with cross-functional teams to successfully deliver custom end-cap display projects to over 250 retail stores, ensuring all requirements were met and deadlines were achieved, resulting in enhanced product visibility and increased sales.
Senior Lead Account Specialist
Frida
Remote
01.2021 - 10.2021
- Managed a portfolio of key accounts, implementing proactive strategies that reduced past-due balances to less than 1% and improved overall account health.
- Utilized Power BI to generate actionable financial insights, supporting data-driven decision-making, and operational improvements.
- Managed high-volume EDI order processing and invoicing, with a consistent focus on accuracy and efficiency.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
Account Specialist
Frida
Remote
10.2017 - 02.2021
- Managed and nurtured relationships with major retail accounts, including Walmart and Global Partners, resulting in improved client retention and increased revenue opportunities.
- Collaborated with other departments to resolve problems related to customer accounts.
- Resolved complex billing disputes through thorough research, enhancing customer satisfaction and retention.
- Processed EDI orders and managed collections for unpaid invoices, ensuring timely revenue flow.
Education
MBA - International Business
Bachelor of Science - Business Administration and Management
Associate of Arts - Business Administration and Management
Skills
- Client Relationship Management & Retention
- Strategic Account Planning & Negotiation
- Customer Experience Leadership & Strategy
- Data Analysis & Performance Optimization (Power BI, Excel)
- CRM Software (NetSuite, SPS Commerce, Sage)
- Communication (Written & Verbal) & Presentation Skills
- Conflict Resolution & Dispute Management
- Accounts Receivable Management
- Cross-Functional Collaboration
- Process Improvement & Operational Efficiency
- Project Management
- Electronic Data Interchange (EDI)
- Team Leadership & Development
- Order Processing & Management
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveHealthcare benefitsSoftware
NetSuite
SPS Commerce
Amazon Vendor Central
Walmart Retail Link
Shopify
Microsoft Office (Word, Excel, PowerPoint)
PowerBI
Timeline
Staff Accountant - London Bay
09.2024 - Current
Accounts Payable Specialist - Naples Concrete & Masonry
03.2024 - 07.2024
Customer Account Specialist - Herc Rentals
01.2024 - 03.2024
Manager, Account Management - Frida
10.2021 - 08.2023
Senior Lead Account Specialist - Frida
01.2021 - 10.2021
Account Specialist - Frida
10.2017 - 02.2021
Barry University - MBA, International Business
Barry University - Bachelor of Science, Business Administration and Management
Miami Dade College - Associate of Arts, Business Administration and Management
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