Rosmir Aleman
244 Glen Eagles Dr ,FL
Summary
Dynamic Business Operations Lead at CarMax with a proven track record in enhancing interdepartmental communication and mentoring associates to achieve exceptional performance. Bilingual in English and Spanish, I excel in customer service and critical thinking, consistently maintaining high accuracy and achieving top-tier recognition in operational excellence.
Overview
7
7
years of professional experience
Work History
Business Operations Lead
CarMax
12.2021 - Current
- Coordinated business office activities during MOD shifts through effective task management.
- Partners with managers in other departments in order to establish a better line of communication between departments
- Greet visitors and handle their inquiries and direct them to the appropriate person according to their needs.
- Delivers timely and appropriate feedback to associates as a part of their development
- Completed MDP training with exceptional ratings in most categories.
- Maintained a remarkable 97.7% accuracy on score card consistently for 12 months.
- Achieved and sustained a flawless 100% ASAT score over the last 12 months.
- Secured diamond level in the president's club for this quarter.
- Played a key role in securing six successive exceptional desktop reviews.
- Mentored Marva to become a lead who has a 98.2% accuracy over the last year. Now enrolled in the MDP Program
- Mentored Leandris to achieve LBOAIT status with exceptional 98% accuracy for a year.
- Mentored Alyssa to reach Lead role with sustained 98.6% accuracy for a year.
- Participated in associate voice action plan creation and execution leading to a 95% engagement score in most recent survey
Lifeguard
Walt Disney Studios
07.2018 - 11.2021
- Conducted regular scans to prevent drowning incidents.
- Welcomed guests and provided necessary information.
- Ensured customer safety through effective environment management.
- Helped clean up the beach at the end of the shift
- Participated in CPR classes monthly to uphold job requirements.
- Coordinated activities and ensured safety during children's events.
Skills
- Speaks English and Spanish
- Written and Oral Communication
- Adaptability
- Digital literacy
- Attention to detail
- Critical thinking
- Great customer service
- Organization
Timeline
Business Operations Lead
CarMax
12.2021 - Current
Lifeguard
Walt Disney Studios
07.2018 - 11.2021
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