Rosnely Guerrero Tallaj
Lynn,MA
Summary
Experienced and self-motivated Sales Associate with two years experience in sales & Customer Service. Responsible, Reliable, and Fast Learner. Looking for an opportunity in a Sales and Customer Service position where can get training to better working skills or where can get an opportunity where can provide qualities and continue to learn and grow in the working environment. Can Speak two languages fluently, English and Spanish. Have translated conversations and documents briefly before.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
FM TECHNOLOGY
11.2020 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
- Have managed 51 calls per day.
Administrative Assistant/Sales Associate
I M MOBILE
01.2021 - 08.2023
- InScheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided administrative support to management, resulting in improved efficiency in
daily operations.
• Assisted in monthly basic accounting, accounts payable/receivable, basic payroll, hiring and firing employees, and contacting employee's work and personal references.
• Performed POS, Excel, Word, and other Internal Inventory Software, as well as in Sales
and Warehouse.
• Assisted in purchasing, ordering, and receiving merchandise for store.
Education
Some College (No Degree) - Publicity
UNAPEC
Dominican RepublicHigh School Diploma -
New Life Christian Academy
Dominican Republic07.2020
Skills
- Customer Service
- Fluent in English
- Fluent in Spanish
- Recordkeeping
- Ability to Multi-task
- Fast Learner
- Data Management
- Microsoft Office
- Basic Math
- Decision-Making
- Flexible and Adaptable
- Dependable and Responsible
- Attention to Detail
References
Alberto Melo
I M Mobile
Wcpi@hotmail.com
781-513-1201
Valeria Rosales
FM Technology
valeriarosariveras@gmail.com
829-371-5188
Additional Information
Hobbies: Reading, Writing, Photography.
Timeline
Administrative Assistant/Sales Associate
I M MOBILE
01.2021 - 08.2023
Customer Service Representative
FM TECHNOLOGY
11.2020 - 12.2020
Some College (No Degree) - Publicity
UNAPEC
High School Diploma -
New Life Christian Academy
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