Roson East
Los Angeles,CA
Summary
Passionate mental health advocate and public health professional focused on improving mental health outcomes and quality of life for marginalized communities using education, health promotion, counseling, community partnerships, research, and the 10 Essential Services of public health to engage target audiences and deliver evidence-based interventions. More than five combined years of experience and expertise in providing mental health counseling, program management, and coordination. High-energy, results-oriented leader with a driven attitude. Highly knowledgeable, motivated, innovative, and community-oriented with a demonstrated commitment to my work and passion. Strong work ethic, adaptability, and desire to take on new challenges and master new skills. Outgoing personality with exceptional interpersonal and communication skills beneficial in team building, management, and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warmline Program Manager
Mental Health Association of San Francisco
San Francisco
06.2023 - 03.2024
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure the successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Designed surveys for callers seeking feedback on their experience with the program offerings.
Warmline Coordinator
Mental Health Association of San Francisco
San Francisco, CA
11.2022 - 06.2023
- Co-facilitated new counselor training, continuing education workshops, and team meetings.
- Supervised, directed, and provided performance guidance to counselors working in the call center.
- Held 1-on-1 mentorship meetings with counselors to give feedback and promote skills development.
- Collaborated with Operations Manager to make supply orders and manage equipment and inventory
- Partnered with other Warm Line Coordinators and Program Managers to ensure consistent supervisory support for counselors.
- Participated in program planning meetings to identify needs and make recommendations for solutions
- Helped plan and staff community outreach events, funding campaigns, and other special projects.
- Created written content about the Warm Line for the MHASF website, blog posts, program flyers, and reports.
- Delivered community presentations about Warm Line services and career opportunities.
- Supported retention by planning counselor appreciation events, social events, and other inclusion opportunities
Youth Intern -MPH
First Place For Youth
Los Angeles, CA
12.2022 - 02.2023
- Assisted Transitional Age Youth (16-23) build independent living skills and transition to adulthood by focusing on four tenets: education, employment, housing, and healthy living.
- Utilized biopsychosocial assessment to determine the eligibility and unique needs of program participants.
- Created detailed DAP (data, assessment, plan) notes that indicate the interventions used while working with clients, their response to those interventions and how it relates to their overall treatment goals.
- Identified gaps in services being provided to Transitional Age Youth and identified policies and partnerships that fill said gaps through integrative learning opportunities through the Yes Team Initiative.
- Utilized a monthly outcome scale to determine the effectiveness and efficiency of program design – specifically pertaining to a client growth in the areas of education, employment, housing, and healthy living.
- Created an overview of an summary report reflecting First Place for Youth program entry to exit.
- Created a workshop presentation for staff and clients called “Healthy Living and Healthy Futures Workshop for Transitional Age Youth: Accessing Health Resources, Managing Self-Care, and Building Healthy Relationships”.
- Cerated a resource brochure guide that identifies health resources available for Transitional Age Youth in LA county, offers suggestions for self-care practices, and gives youth support on how to deal with unhealthy relationships.
- Attended and participated in regular program staff meetings and 1-on-1 supervision meetings.
Peer Counselor
Mental Health Association of San Francisco
San Francisco, CA
11.2021 - 11.2022
- Answer incoming calls and instant messages, and respond to voicemails when calls are missed
- Use active listening and peer counseling skills to understand the person’s needs and respond appropriately
- Defined and developed recovery goals with callers and created action plans to support their mental health.
- Provided referrals to community groups, educational resources, peer based services, etc.
- Facilitated conversations exploring self-care and coping skills with callers.
- Gathered and recorded demographic and other survey information.
- Kept detailed documentation of all calls and instant messages using the iCarol database program
- Responded to crisis and high-risk calls according to MHASF procedures.
- Attended and participated in regular COVID-19 Emotional Support Line staff meetings and 1-on-1 supervision meetings.
Mental Health Case Manager
The People Concern
Santa Monica, CA
01.2021 - 11.2021
- Provided crisis intervention, case management, and follow-up services to homeless individuals
- Provided information, referral services, and advocacy to support clients in achieving their goals
- Developed effective, trusting relationships with clients using a client-centered approach using best practices that include motivational interviewing, harm reduction, Trauma-Informed Care and housing first
- Performed comprehensive needs assessments (screening and intake) for all case managed clients, and develop a plan that is based on client’s needs, issues and goals
- Maintained accurate documentation of client information (intake, referrals, progress notes, service delivery, etc.)
- Maintained accurate client records and statistical data (manually and via computerized database system)
- Educated community members (and potential clients) about Access Center services and the issues faced by the population served
- Facilitated Case Management orientation and other groups that pertain to client goals (Housing, Income, Wellness)
- Participated in on-going self-evaluation, program evaluation, and development/modification
- Participated in all case file, staff meetings, training, and retreats.
- Communicated effectively and promptly with the management team, peers, collaborators, and clients
Community Health Intern
Doctors on Board Physicians Medical Forum
Oakland, CA, CA
04.2021 - 05.2021
- Created a health educational presentation focused on health disparities, public health policy and COVID-19.
- Participated in networking and mentoring opportunities with Physicians, medical students, residents, and faculty.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Participated in learning development workshops covering topics such as" Primary care, Emergency care, Orthopedic surgery, Cardiology, medical school pathway, and MCAT Prep etc.
Executive of Intake & Outreach (Temp)
Drake Legal Group
Los Angeles, CA
08.2020 - 01.2021
- Conducted client intake interviews to collect contact and case information for attorney consults and future litigation.
- Answered phone calls to provide support, case information for attorneys and clients, to maximize office efficiency.
- Updated and managed office case records and online database used to support smooth office operations including client communication and obtain future client leads. .
- Scheduled and confirmed client appointments for case reviews and consultation services-including outreaching to court officials.
- Defined and documented organizational protocol and procedures, mission , and vision statements that will provide thorough and comprehensive training for all administrative support staff.
- Identified new business opportunities to elevate market position and achieve goals.
- Designed a plan for the digital team to increase online engagement and social media presence of Drake Legal Group.
Teacher
YMCA
San Francisco, CA
06.2018 - 07.2020
- Supervised all grade-level teachers in mathematics and english classes providing ongoing support, coaching, and evaluation.
- Facilitated weekly staff check-ins for teachers providing direction and support for online instruction and student engagement.
- Created virtual-based, hands-on curriculum to promote student interest and receptive learning in grades 6th-8th..
- Used children's literature to teach and reinforce reading, writing, grammar and phonics.
- Taught reading and mathematics using the 4-week curriculum that I designed tailored to the California Education Standards. for grades 6th-8th.
- Leveraged diverse online instructional strategies and online activities to engage students and boost understanding of material.
- Performed weekly surveys for students to measure learning depth, engagement, understanding, and teacher effectiveness.
- Motivated students to be more engaged in virtual classes through applying positive reinforcement techniques such as playing positive music.
Teacher
Leadership High School
San Francisco, CA
08.2018 - 06.2020
- Encouraged 9th grade student critical thinking and discussion in Ethnic Studies course using variety of teaching techniques.
- Delivered informative lectures and activities to engage students and teach concepts in Ethnic Studies.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material integrating art, poetry, and voice.
- Promoted collaboration and problem-solving skills by facilitating group projects and class discussions.
- Motivated students to be more engaged in classes through applying positive reinforcement techniques: including Mantras, breathing exercises, and open engagement through non-traditional class formats.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
- Prepared Ethnic Studies unit and lesson plans for courses of study, following curriculum guidelines and Common Core standards.
- Led student performances and clubs including poetry club, a health workout group , and the Black Student Union.
Teacher
Willie Brown Middle School
San Francisco, CA
08.2016 - 06.2018
- Served as Social Studies teacher for enrichment class called African American Achievement & Leadership Initiative: Manhood Development Program that served grades 6th -8th African American boys.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Employed broad range of instructional techniques to retain students' interest and maximize learning.
- Planned and implemented lessons using various teaching strategies to target student needs.
- Created lessons that focused on studying the diaspora and heritage of African culture through an Afrocentric lens.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Taught students in various stages of cognitive, linguistic, social and emotional development.
- Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
Education
Ph.D. - Clinical Health Psychology
Walden University
Minneapolis, MN05.2028
Master of Science - Public Health
Walden University
Minneapolis, MN05.2023
Emergency Medical Training
California Institute of Emergency Medical Training
Los Angeles, CA09.2021
SFUSD Pathways Teacher Program
San Francisco, CA2018
Bachelor of Arts - Biology
San Francisco State University
San Francisco, CA2015
Skills
- Health Promotion
- Conflict Resolution
- Creative Writing
- Event Planning
- Trauma Informed Care
- Motivational Interviewing
- Harm Reduction
- Naloxone Administration
- Critical Time Intervention
- Substance Abuse Prevention
- Emergency Medical Care
- CPR-Basic Life Support
- Measuring vital signs
- Project Management
- Data Analysis
- Knowledge of SPSS Software
- Adaptability
- Research Methodology and Evaluation
- Strategic Planner
- Contract Management and Reporting
- Active Listening
- Decision Making
- Computer Literacy
- Community Organizer
- Public Speaking
- Strong verbal and written communication
- Team Management
- Program Leadership
- Procedure implementation
- Leadership/communication skills
- Networking abilities
- Self-motivated
- Program Management
- Curriculum design and development
- STEM Project-Based Learning (PBL)
- Virtual classroom management
- Lesson preparation
- Engaging style
- Visionary
- Legal support
- Recruitment strategies
- Editing and proofreading
- Clinical Support and Supervision
- FEMA ICS 100 & 700
Certification
- Medi-Cal Peer Support Specialist Certification- 07/2026
- Basic Life Support, American Heart Association - 07/2023
- Emergency Medical Technician, NREMT- 03/2024
Accomplishments
AmeriCorps California. San Francisco, CA 2018
- Segal AmeriCorps Education Award
- Recognition for improving lives and strengthening communities through education.
Black Students of California United. CA 2018
- Youth Mentor Award
- 1st place winner: "Black Minds Matter competition" with topic "Good Eats Unwrapped: the effects of junk food at Willie Brown middle school."
African American Parent Advisory Council. San Francisco, CA 2018
- Teacher award for ability to advocate, empower, and educate African American students and parents in SFUSD.
City and County of San Francisco, Board of Supervisors. San Francisco, CA 2018
- Special honor for dedicated service to the BSU at Willie Brown middle school and empowering students to be advocates of healthier lifestyles.
Organizations & Activities
MPH Advisory Council- Walden University, 11/22- Present
- Council that functions as a liaison relationship between the students and the MPH program at Walden University.
Doctors on Board Physician Medical Forum, 08/20- Present
- Organization dedicated to support pre-med students and their journey to medical school through hosting medical conference, workshops, and resources including MCAT prep etc.
U.N.I.T.Y. Rollaz Inglewood, CA 09/20-Present
- Event organizer for local community Roller Skate organization.
Black People Promoting Health Bay Area/Los Angeles, CA 09/18-09/20
- Lead Organizer for Organization
Mentoring in Medicine, 08/16-Present
- Organization dedicated to support pre-med students and their journey to medical school through hosting medical conference, workshops, and resources including MCAT prep etc.
Alpha Phi Alpha Fraternity, Inc. San Francisco, CA 05/11-Present
- Gamma Chi Lambda Chapter, San Francisco.
- Head Officer Chair for Health and Wellness Committee.
- Director of Education
Unapologetically Black Ent. (UBE') Bay Area/Los Angeles, CA 07/22-Present
- Lead Organizer for Organization
Additional Information
- Mental Health Advocate, Educator, Runner, Yoga Enthusiast, Roller Skater, Poet.
References
Tachelle Herron; 100% College Prep; San Francisco, CA 510.502.3825 tachelle@100collegeprep.org
Rachel Field; First Place For Youth ; Los Angeles, CA 626.808.3385 rfield@firstplaceforyouth.org
Brianna Douglass; Mental Health Association SF; Los Angeles, CA 510.287.6852 brianna@mentalhealthsf.org
Timeline
Warmline Program Manager
Mental Health Association of San Francisco
06.2023 - 03.2024
Youth Intern -MPH
First Place For Youth
12.2022 - 02.2023
Warmline Coordinator
Mental Health Association of San Francisco
11.2022 - 06.2023
Peer Counselor
Mental Health Association of San Francisco
11.2021 - 11.2022
Community Health Intern
Doctors on Board Physicians Medical Forum
04.2021 - 05.2021
Mental Health Case Manager
The People Concern
01.2021 - 11.2021
Executive of Intake & Outreach (Temp)
Drake Legal Group
08.2020 - 01.2021
Teacher
Leadership High School
08.2018 - 06.2020
Teacher
YMCA
06.2018 - 07.2020
Teacher
Willie Brown Middle School
08.2016 - 06.2018
Ph.D. - Clinical Health Psychology
Walden University
Master of Science - Public Health
Walden University
Emergency Medical Training
California Institute of Emergency Medical Training
SFUSD Pathways Teacher Program
Bachelor of Arts - Biology
San Francisco State University
Similar Profiles
Kayleen CariasoKayleen Cariaso
Overnight Counselor at Mental Health Association of San FranciscoOvernight Counselor at Mental Health Association of San Francisco
Nia SteadmanNia Steadman
Peer Counselor at Mental Health Association of San FranciscoPeer Counselor at Mental Health Association of San Francisco
ALEXANDRA URIBEALEXANDRA URIBE
PEER SUPPORT COUNSELOR at Mental Health Association of San FranciscoPEER SUPPORT COUNSELOR at Mental Health Association of San Francisco
Jimmy VenturaJimmy Ventura
Electrician at Hiltys ElectricElectrician at Hiltys Electric
James DeadyJames Deady
Independent Contractor at Freelance & Gig WorkIndependent Contractor at Freelance & Gig Work