Ross Adams
Summary
At Fry's Foods, I spearheaded front-end operations, significantly enhancing customer satisfaction and streamlining checkout processes. My expertise in POS systems and exceptional problem-solving skills led to a notable reduction in wait times and improved loss prevention. I excel in fostering teamwork and driving sales strategy implementation, demonstrating a profound impact on operational efficiency and customer service excellence.
Overview
14
14
years of professional experience
Work History
Assistant Front End Manager
Fry's Foods
05.2010 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2008
Skills
- Customer Service
- POS systems proficiency
- Sales Strategy Implementation
- Staff Training and Development
- Cash handling expertise
- Cash Register Operation
- Task Delegation
- Fraud prevention
- Loss prevention strategies
- Price Verification
- Problem-solving skills
- Time Management
- Listening Skills
- Cash counting
- Hospitality services
- Cash Handling
- Training and mentoring
- Goals and performance
- Cash Handling Accuracy
- Employee Motivation
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Active Listening
Timeline
Assistant Front End Manager
Fry's Foods
05.2010 - Current
High School Diploma -
Willow Canyon High School
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