Ross Alvarez

Responsibilities:

• Performed additional bookkeeping, administrative, and accounting procedures as required
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Make sure every hotel guest has a pleasant stay
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Monitored facility security for guest and personnel safety.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Performed nightly updates to room charges and rates.
• Reviewed checklist on daily basis and planned shift accordingly.
• Trained and mentored staff on procedures, service standards and productivity strategies.

• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Monitored facility security for guest and personnel safety.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Entered and updated sensitive customer information during check-ins and room changes.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Stored guest valuables in safe and individual boxes for security.
• Documented accounts and logs throughout shift to keep up with requirements.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Logged wake-up call requests and set up automatic rings in system.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.