Ross Baggett
Crane Hill,AL
Summary
Certified Used Car Manager at Courtesy GMC with a proven track record in staying top 10 in our zone driving sales growth through effective pricing strategies and exceptional customer relationship management. Skilled in employee training and auto inventory management, I successfully increased used car sales while fostering strong community ties and enhancing team performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Used Car Manager
Courtesy GMC
Birmingham, AL
03.2011 - 03.2025
- Assisted in evaluating vehicle conditions and pricing strategies to optimize inventory turnover.
- Supported sales team by providing detailed vehicle histories and customer inquiries.
- Learned negotiation techniques to facilitate successful transactions with customers.
- Maintained organized records of vehicle acquisitions and sales documentation.
- Collaborated with service department to ensure timely repairs and refurbishments of used vehicles.
- Engaged customers by conducting test drives and explaining vehicle features effectively.
- Developed familiarity with dealership software for tracking inventory and sales metrics.
- Participated in training sessions to enhance knowledge of automotive market trends and customer preferences.
- Established strategic partnerships with local businesses, increasing brand visibility within the community.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Marketed successfully through social media at no additional cost to dealership.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
- Optimized pricing strategies based on market trends, maximizing profit margins while remaining competitive in the industry.
- Supervised and trained staff of Number, driving sales volume up Number% over Number years.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
- Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
- Trained and mentored new sales team members.
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.
- Increased used car sales by implementing effective marketing strategies and promotional campaigns.
- Negotiated and finalized used car pricing and contract terms.
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Negotiated favorable purchase terms with suppliers, reducing acquisition costs for the dealership.
- Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
- Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Built relationships with customers and community to establish long-term business growth.
Sales Manager
Evans Norris Auto Sales
Hueytown, AL
03.2008 - 02.2011
- Directed sales strategies to exceed quarterly targets and drive revenue growth.
- Cultivated relationships with key clients, enhancing customer loyalty and satisfaction.
- Analyzed market trends to identify new opportunities and inform sales tactics.
- Led cross-functional teams in developing innovative marketing campaigns and promotional activities.
Used Car Manager
Benchmark CJDR
Irondale, Al
04.1997 - 02.2008
- Managed used car inventory, optimizing stock levels and turnover rates.
- Led sales team in achieving monthly targets, enhancing customer engagement strategies.
- Developed training programs for staff, improving product knowledge and sales techniques.
- Analyzed market trends to inform pricing strategies, increasing competitive positioning.
Assistant Used Car Manager
Parkway Dodge
Birmingham, AL
03.1992 - 01.1997
- Assisted in managing used car inventory, ensuring accurate listings and competitive pricing.
- Collaborated with sales team to develop promotional strategies, enhancing customer engagement and satisfaction.
- Monitored market trends to identify opportunities for improving vehicle sales and dealership performance.
- Supported training initiatives for new staff on dealership operations and customer service protocols.
Education
High School Diploma -
Huffman High School
Huffman, AlSkills
Customer service
Sales team leadership
Customer relationship management
Employee training
Staff management
Purchasing
Pricing strategy
Social media management
Marketing
Appraisals
Auto inventory management
Used car market knowledge
Certification
Certified Sales Manager with GM
Timeline
Used Car Manager
Courtesy GMC
03.2011 - 03.2025
Sales Manager
Evans Norris Auto Sales
03.2008 - 02.2011
Used Car Manager
Benchmark CJDR
04.1997 - 02.2008
Assistant Used Car Manager
Parkway Dodge
03.1992 - 01.1997
High School Diploma -
Huffman High School