Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ross Bailey

Oklahoma City,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Bar Manager

Mo Burrito
09.2020 - 02.2024
  • Closed out cash register and prepared cashier report at close business.
  • Created welcoming atmosphere, fostering loyal customer base and repeat business.
  • Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

River Manager

The Adventure Company
05.2012 - 09.2023
  • Managed staff up to 30 employees.
  • Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality equipment purchases.
  • Managed daily scheduling of staff and resources to ensure smooth operation of all river activities, including rafting trips, fishing excursions, and guided tours.
  • Established strong relationships with local businesses to promote cross-marketing opportunities and increase overall community engagement.
  • Skillfully navigated challenging situations involving disgruntled guests or employees by utilizing strong interpersonal skills and problem-solving abilities to reach satisfactory resolutions.
  • Conducted regular site inspections to monitor conditions and maintain the highest standards of cleanliness and safety at all times.
  • Developed comprehensive emergency response plans, effectively minimizing risks and maintaining a safe environment for staff and visitors.
  • Maintained accurate records of river use activity for analysis and reporting purposes, allowing for informed decision-making regarding future facility improvements.
  • Collaborated with local government agencies to secure necessary permits and licenses, ensuring full compliance with environmental regulations.
  • Evaluated performance metrics regularly to identify areas requiring improvement or optimization within organization.
  • Streamlined operations for improved efficiency, consistently meeting deadlines and budget requirements through effective resource management.
  • Enhanced river safety by implementing and enforcing strict guidelines and regulations for all activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Rental Shop Manger

Monarch Mountain
12.2014 - 04.2019
  • Achieved $1,000,000 season with 25 employees.
  • Streamlined inventory management processes for improved efficiency and reduced overhead costs.
  • Developed contingency plans for potential challenges such as staff shortages or equipment malfunctions, ensuring minimal impact on business performance.
  • Enhanced customer satisfaction through attentive service, prompt problem resolution, and personalized recommendations.
  • Enhanced store appearance with strategic product placement, effective signage, and well-maintained displays that attracted customers'' attention.
  • Collaborated with other departments to develop cross-promotional initiatives that drove incremental sales growth across the business.
  • Improved operational efficiency by establishing clear procedures for staff scheduling, task delegation, and performance evaluation.
  • Fostered an inclusive work culture where all employees felt valued and were encouraged to contribute their ideas for continuous improvement.

Education

Marketing

Oklahoma State University
Stillwater, OK

Skills

  • Team Leadership
  • Staff Training and mentoring
  • Health and safety
  • Emergency Response Planning
  • Problem Resolution
  • Sales strategy development
  • Budget Planning
  • Performance Analysis

Accomplishments

Eagle Scout

1,000,000$ rental shop department

17 yrs profesional river guide including 12 training classes



Timeline

Bar Manager

Mo Burrito
09.2020 - 02.2024

Rental Shop Manger

Monarch Mountain
12.2014 - 04.2019

River Manager

The Adventure Company
05.2012 - 09.2023

Marketing

Oklahoma State University

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Ross Bailey