Ross Barrington

Full-Time, 40 hrs/week

Supervisor: Amanda Walker | Contact: (804) 296-8572

- Troubleshoot technical issues involving Microsoft Office Suite, SharePoint, Cisco AnyConnect, Citrix VDI, and Azure Virtual Machines (VMs).

- Provide support for Mac and Apple devices, including setup, software installation, and user training.

- Administer multi-factor authentication tools such as OKTA Verify and RSA Tokens; perform Active Directory user and group management using Adaxes.

- Guide users in cybersecurity best practices and identity verification protocols to prevent unauthorized access.

- Document all service requests and resolutions in ServiceNow; support VoIP systems and diagnose network connectivity issues.

- Identify and document malware and phishing attempts; walk users through response procedures and escalate incidents to the Security Operations Team.

- Deliver support to financial industry clients while maintaining strict adherence to data privacy and regulatory compliance standards.

Hours Vary (Approx. 20–60 hrs/week)

Supervisor: N/A (Self-employed) | Contact: N/A

(Clients Available on Request)

- Filmed live events, conferences, and performances using professional-grade camera equipment.

- Handled complete AV setup and breakdown: sound, projection, lighting, and camera systems.

- Edited raw footage into final deliverables using Adobe Premiere Pro and Final Cut Pro.

- Managed logistics and client expectations for both short and long-term projects.

- Adapted quickly to different site conditions and client needs for AV reliability and quality.

Full-Time, 40 hrs/week

Supervisor: Thomas Strain | Contact: (608) 910-0319

- Managed local outreach campaigns using customer databases and geographic data.

- Drafted and deployed postcard marketing materials to prospective clients.

- Monitored customer interest and updated internal systems with lead generation outcomes.

- Aligned messaging and timing of campaigns with operations and seasonal trends.