Ross Bisson
Loveland,CO
Summary
Hardworking and dependable team player who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready for challenges and focused on meeting future demands.
Overview
22
22
years of professional experience
Work History
Chief Operating Officer
Harmony Foundation Inc
01.2022 - Current
- Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Directed technological improvements, reducing waste and business bottlenecks.
Senior Director of Facilities
Harmony Foundation Inc
09.2016 - 01.2022
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Executed business plans and developed safety tools to facilitate and track monthly regulatory inspections.
- Met with department supervisors and provided staff support to attain organizational goals.
Maintenance Manager
Harmony Foundation Inc
10.2014 - 09.2016
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
District General Manager
Schwan's Home Service
05.2006 - 01.2012
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
District General Manager
Schwan's Home Service
11.2001 - 05.2006
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Management
Phoenix University
On-lineAssociate of Science - Construction Trades
Pipestone Vo-Tech
Pipestone, MNSkills
- Strategic Planning
- Compliance Management
- Planning and Execution
- Personnel Development
- Operations Management
- Financial Management
- Cost Savings and Reduction
Timeline
Chief Operating Officer
Harmony Foundation Inc
01.2022 - Current
Senior Director of Facilities
Harmony Foundation Inc
09.2016 - 01.2022
Maintenance Manager
Harmony Foundation Inc
10.2014 - 09.2016
District General Manager
Schwan's Home Service
05.2006 - 01.2012
District General Manager
Schwan's Home Service
11.2001 - 05.2006
Bachelor of Science - Business Management
Phoenix University
Associate of Science - Construction Trades
Pipestone Vo-Tech
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