Summary
Overview
Work History
Education
Skills
Timeline
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Ross Bodden

Ingleside,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Customer Relations and Marketing

Advance EMS
06.2024 - Current
  • Promoted excellent customer relations through courteous interactions both on-the-phone and face-to-face conversations.
  • Promoted positive customer relations through effective communication skills when interacting with diverse clientele.
  • Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
  • Promoted business through marketing initiatives and use of social media.

Real Estate Executive Assistant

Othila LLC
08.2023 - Current
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.

Reservation Agent (Seasonal)

Cinnamon Shore
03.2023 - 08.2023
  • Assisted the guest in ways to enhance guest satisfaction, including but not limited to providing information regarding vacation-related services, directions to local attractions, promoted CS amenities and businesses/Ensure all calls are handled with appropriate verbiage and etiquette. Make sure there are no uncomfortable pauses, and or indulge them in conversation of upselling amenities, talking about activities, and addressing them by name and asking for their name.
  • Met and exceed established booking conversion rates, sales goals of $100,00 per month, average handling time guidelines and other performance metrics.
  • Followed up on lead reservations or check property availability for guest and owner inquiries. Respond to telephone and written requests for information, rental rates, schedules in a timely manner.
  • Completed all daily checklists and reports. Perform other duties as required to meet company and departmental objectives. Knowledge of the multiple software systems.
  • Assisted Homeowner Management Team with onboarding new owner's and rentals, as well as take photos of new and current homes under new ownership.

Resolution Team Lead

Alorica
06.2022 - 02.2023
  • Company Overview: Accredo Specialty Pharmacy
  • Assist team members concerns and handling escalated issues relative to prior authorizations, benefits, eligibility, prescription information, and expediting processing time.
  • Identifies and defines problems, collects data and information, establish facts, and draws valid conclusions and provides resolutions.
  • Works collaboratively with the claims, customer service, appeals, and medical management departments.
  • Proactively memorized over 55 company products and services.
  • Complete customer insight reports and input over 12,000 units of sensitive data.
  • Resolution Team Lead oversees 100-200 employees throughout the day.
  • Accredo Specialty Pharmacy

Human Resource Assistant

Signet Maritime Corporation
09.2021 - 01.2022
  • Conduct and manage all New Hire Processes which consist of the following: Interviews, New hire paperwork, Entering and discussing benefits packages, Background checks, Orientation and training, Schedule all drug, alcohol, and physical screenings.
  • Coordinate with HR Manager, VP, HR team to administer, develop, and audit programs and procedures.
  • Enter and process all the new hire paperwork into all the respective systems including: QuickBooks for benefits, payroll, and employee information, MetLife for all benefits including vision, dental, short term/long term disability, and life insurance, UMR for medical, Verified Credentials for background checks, E-Verify for I9 Forms.
  • Check, verify, and sign off on all Time Off Requests.
  • Prepared and sign off on all Sea Service Letters.
  • Manage all Terminations including COBRA letters.

Sterile Processing Tech

Corpus Christi Medical Center
03.2019 - 09.2021
  • Company Overview: Sterile Processing Department
  • Responsible for decontamination, cleansing, assembly, and sterilization of surgical instruments.
  • Compiled case carts for surgery and delivered them to the Operating Room.
  • Restocks, labels, and maintains inventory, intubation trays, cysto carts, and crash carts.
  • Coordinated with peers and manager on ensuring sterilized trays are available in a timely manner for daily and trauma surgeries.
  • Sterile Processing Department

Sales Associate

Best Buy Co., Inc.
10.2017 - 03.2019
  • Accumulated the appropriate knowledge and expertise throughout continuous learning and self-development.
  • Created ease and added value to the Best Buy Mobile experience, ensuring customers' end-to-end needs are met.
  • Engaged with customers by utilizing selling skills to build the right solutions for my clients.
  • Developed strong relationships with customers and helped community members stay connected by introducing new technology and instructions on best practices.
  • Displayed empathy and engaged in troubleshooting techniques to solves customer matters.

Assistant Community Director

Knightvest Management
06.2015 - 08.2017
  • Ensured that all proper and legal documents received from new vendors were current, accurately verified, and entered into the computer, prior to payment being processed.
  • Prepared, reviewed and closed all financial books for assigned properties monthly.
  • Assisted in lease transactions by typing leases, gathering applicant's rental history, credit and background check.
  • Assumed Community Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.

Education

High School Diploma -

INGLESIDE HIGH SCHOOL
Ingleside, Texas
06.2013

Skills

  • Customer Service Oriented
  • Strong Communication Skills
  • Proficient in MS Office
  • Detail Oriented
  • Teamwork and collaboration
  • Time Management Skills
  • Phenomenal Client Relations Skills
  • OneSite/BlueMoon Knowledgeable
  • Quick learner with new operating and application systems

Timeline

Customer Relations and Marketing

Advance EMS
06.2024 - Current

Real Estate Executive Assistant

Othila LLC
08.2023 - Current

Reservation Agent (Seasonal)

Cinnamon Shore
03.2023 - 08.2023

Resolution Team Lead

Alorica
06.2022 - 02.2023

Human Resource Assistant

Signet Maritime Corporation
09.2021 - 01.2022

Sterile Processing Tech

Corpus Christi Medical Center
03.2019 - 09.2021

Sales Associate

Best Buy Co., Inc.
10.2017 - 03.2019

Assistant Community Director

Knightvest Management
06.2015 - 08.2017

High School Diploma -

INGLESIDE HIGH SCHOOL

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