Ross Branch
Charlotte,NC
Summary
Maintenance Technician with extensive experience specializing in appliance repair and work order management. Demonstrated expertise in data analysis for proactive maintenance, resulting in improved tenant satisfaction. Strong collaboration skills and a focus on process improvement, consistently optimizing operations to reduce downtime and enhance service quality.
Overview
3
3
years of professional experience
2
2
Certificates
Education
Certification in Data Analysis and Visualization -
University of North Carolina at Charlotte
12.2023
Certification in Data Analytics -
Google - Coursera
03-2022
Exercise and Sport Science
Coastal Carolina University
12-2019
Skills
- Appliance repair
- Work order management
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Painting
- Mechanical troubleshooting
- Grounds upkeep
- Refrigeration systems
- Generator maintenance
- Hand and power tools
- Plumbing repair
- Apartment maintenance
- Tableau
- SQL
- Excel
- Process improvement
Timeline
Maintenance Technician
(Freelance)
01.2025 - Current
Maintenance Technician II
Presley Oaks
08.2024 - 01.2025
Maintenance Technician
University Townhomes at Charlotte
03.2024 - 08.2024
Maintenance Technician
MAA South Line
06.2023 - 03.2024
Appliance Technician
Sloan Appliance Services
08.2022 - 03.2023
Certification in Data Analysis and Visualization -
University of North Carolina at Charlotte
Certification in Data Analytics -
Google - Coursera
Exercise and Sport Science
Coastal Carolina University
Work History
Maintenance Technician
(Freelance)
, NC
01.2025 - Current
- Diagnosed, repaired, and maintained various appliances and building systems.
- Managed work orders efficiently, prioritizing urgent and routine maintenance tasks.
- Conducted preventive maintenance and perform data-driven inspections to reduce downtime.
- Collaborated with property managers and clients to identify maintenance needs and deliver tailored solutions.
- Implemented process improvements to enhance service quality and operational efficiency.
- Maintained detailed records of maintenance activities and parts inventory.
Maintenance Technician II
Presley Oaks
Charlotte , North Carolina
08.2024 - 01.2025
- Responsible for daily property maintenance.
- Responded to work orders within 24 hours.
- Prepared vacant apartments for leasing.
- Completed accurate paperwork for service requests.
- Tracked inventory usage.
- Notified the Maintenance Supervisor of reordering needs.
- Analyzed work order and inventory data to identify usage patterns and forecast maintenance supply needs, ensuring timely restocking, and minimizing downtime.
Maintenance Technician
University Townhomes at Charlotte
Charlotte , North Carolina
03.2024 - 08.2024
- Responded to service requests.
- Launched into action when maintenance issues arose.
- Collaborated with teammates and prioritized service requests to earn trust and build resident satisfaction.
- Analyzed service request trends and response times to optimize task prioritization, improving team efficiency, and resident satisfaction.
Maintenance Technician
MAA South Line
Charlotte, NC
06.2023 - 03.2024
- Prepared apartments for move-in by diagnosing, troubleshooting, and repairing heating, ventilation, and air conditioning (HVAC) units; electrical appliances, outlets, and light fixtures; plumbing, carpentry, and locks.
- Collected and analyzed maintenance request data to identify recurring issues in apartments, enabling proactive repairs, and improving tenant satisfaction.
Appliance Technician
Sloan Appliance Services
Columbia, SC
08.2022 - 03.2023
- Diagnosed and repaired large household appliances (refrigeration, cooking, dishwasher, laundry) in the field, on premises, to the best of my ability, and to the customer's satisfaction.
- Ability to read and interpret electrical schematic drawings.
- Analyzed repair data and service records to identify patterns in appliance failures, helping to optimize maintenance processes, and improve customer satisfaction.
Certification
EPA Universal
Data Analysis and Visualization
Freelance - Upwork
https://www.upwork.com/freelancers/~01ba7e6f59804c5841?mp_source=share
Volunteer Experience
Mary Jean's Dream Nonprofit Organization, Volunteer Data Analyst
Freelance - Upwork
https://www.upwork.com/freelancers/~01ba7e6f59804c5841?mp_source=share
Volunteer Experience
Mary Jean's Dream Nonprofit Organization, Volunteer Data Analyst
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