Ross Brooks
Office And Customer Service Professional
Greensboro,GA
Summary
Dedicated Office and Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certificate
11
11
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
Greensboro, GA
03.2020 - 07.2021
- Completed inventory counts, reordered stock and removed expired items from supply.
- Kept shelves up to date with latest planograms and performed resets.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Recommended products to customers to drive sales.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Front Office Assistant
Decatur County Humane Society
Bainbridge, GA
11.2019 - 01.2020
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Assisted organization in performing job duties according to State of Georgia Animal Welfare Laws.
- Evaluated animals' behavior and created online profiles for potential adopters.
- Assisted public in claiming lost animals and selecting pets for adoption.
- Collected and recorded fees, such as license, impound, board and adoption.
- Created informative materials for foster and permanent pet parents.
- Coordinated with multiple rescue and foster agencies to establish and maintain relationships.
Hotel Front Desk Supervisor
Belterra Casino & Resort
Florence, IN
09.2018 - 05.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 7-10 front desk agents and helped to resolve issues arising during shifts.
Front Desk Coordinator
ConstructConnect
Cincinnati, OH
08.2016 - 06.2018
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained office services by organizing office operations and procedures, controlling correspondence and designing filing systems.
- Managed CPO's (Chief People Officer) schedule, calendar, and appointments.
- Performed review and analysis of special projects and kept management properly informed.
- Remained updated of technical and professional knowledge by attending educational workshops.
- Participated actively in planning and execution of company events.
- Responsible for ensuring office financial objectives are met by preparing annual budget for office, planning expenditures, analyzing variances, and performing necessary corrections that may arise.
- Arranged travel, accommodations, itineraries, and all correspondence related to arrangements as needed.
Executive Assistant
Macy's
Cincinnati, OH
04.2009 - 07.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
Education
High School Diploma -
West Hall High School
Oakwood, GASkills
Microsoft Suite
Filing and Data Entry
Report Development and Analytics
Website Management
Leadership Qualities and Teamwork
Organization and Time Management Skills
Problem-Solving
Attention to Detail and Accuracy
Customer service-focused
Certification
Lean Six Sigma-White Belt
Timeline
Grocery Replenishment Specialist
Publix
03.2020 - 07.2021
Front Office Assistant
Decatur County Humane Society
11.2019 - 01.2020
Hotel Front Desk Supervisor
Belterra Casino & Resort
09.2018 - 05.2019
Front Desk Coordinator
ConstructConnect
08.2016 - 06.2018
Executive Assistant
Macy's
04.2009 - 07.2016
High School Diploma -
West Hall High School