Summary
Overview
Work History
Education
Skills
Timeline
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Ross Caimano

Oneonta,NY

Summary

Reliable professional with experience in providing superior customer service and satisfaction. Proficient in working well within a system, communicating effectively, performing well under pressure, and adhering to safety protocols.

Overview

6
6
years of professional experience

Work History

Marina Dock Hand

Boats By George
05.2021 - Current
  • Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
  • Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
  • Supported marina maintenance tasks for a clean and well-organized environment.
  • Streamlined vessel check-in and check-out processes to improve customer experiences.
  • Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
  • Facilitated effective communication between boat owners, staff, and management for smooth daily operations.
  • Maintained strong working relationships with colleagues and supervisors, contributing to a positive and collaborative work environment.
  • Trained and mentored new employees on company procedures and safety protocols.

Lifeguard

Gurney Lane
06.2019 - 10.2020
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Busser

George's Steak House
06.2018 - 10.2018
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.

Education

Bachelor of Science - Economics

SUNY Oneonta
Oneonta, NY
05.2025

Skills

  • Problem Solving
  • Emergency Response
  • Customer Service
  • Conflict Resolution
  • Cash Handling
  • Teamwork Abilities
  • Stress Management
  • Active Listening
  • Multitasking Abilities
  • Interpersonal Skills
  • Attention to Detail
  • Safety Awareness

Timeline

Marina Dock Hand

Boats By George
05.2021 - Current

Lifeguard

Gurney Lane
06.2019 - 10.2020

Busser

George's Steak House
06.2018 - 10.2018

Bachelor of Science - Economics

SUNY Oneonta

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Ross Caimano