Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ross Dominguez

DALLAS,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Market Asset Protection Manager

Advanced Auto Parts
08.2020 - 12.2023
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $[Amount] in overcharged claims.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Reviewed and updated store security policies and procedures.
  • Installed and maintained covert security equipment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

District Manager

Advanced Auto Parts
08.2018 - 07.2020
  • Supervised 15 locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.

General Manager

Advanced Auto Parts
05.2014 - 05.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

La Sierra High School
Riverside, CA

Skills

  • Internal Audits
  • Data Analysis
  • Team Training
  • Security Management
  • Case Report Writing
  • Interviews and Interrogations
  • Fraudulent Activities Investigations
  • Inventory Control
  • Staff Training
  • Asset Protection
  • Loss Prevention Assessment Programs
  • Incident Reporting

Accomplishments

Received Founders Cup in 2019 as District Manager (Best of the Best).

Timeline

Market Asset Protection Manager

Advanced Auto Parts
08.2020 - 12.2023

District Manager

Advanced Auto Parts
08.2018 - 07.2020

General Manager

Advanced Auto Parts
05.2014 - 05.2018

High School Diploma -

La Sierra High School

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Ross Dominguez