Ross Dumont
Queensbury,NY
Summary
A Correctional Officer with an 11-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. As a Line Cook and a Relocation Specialist strong interpersonal communication and customer service skills were required. Provided problem solving and exercised strong time management skills. Trusted as a team leader in the Relocation Specialist role and eventually advanced to an office role.
Overview
22
22
years of professional experience
Work History
Correctional Officer
NYSDOCCS-Great Meadow CF
10.2013 - Current
- Performing duties directed by the State of New York to ensure the safety and security of the staff and incarcerated individuals and the facility are kept in order.
- This position has given me a sense of leadership as well as the ability to put up with almost any type of adversity I come in contact with.
- It has taught me how to work with others to accomplish what some people will never experience; a work week in a correctional facility.
Relocation Specialist
Clinton Moving and Packing
08.2010 - 10.2013
- This job gave me patience and the ability to push through difficult tasks.
- Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Created customized relocation plans tailored to each client''s specific needs and circumstances.
Line Cook
Longmeadow Country Club
02.2003 - 08.2010
- Prepped food for lunch and dinner services.
- Set up and designed large-scale buffets for special events.
- Interacted with the members of the country club.
- This Job helped hone my communication skills and time management techniques.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
Bachelors Degree in Liberal Studies -
Westfield State University
05.2015
Skills
- Adaptability
- Quick Learner
- Time Management
- Interpersonal Communication
- Team Work
- Emergency Response
- De-Escalation Techniques
- Policy Enforcement
- Leadership Qualities
- Relationship building and management
- Emergency Management
Timeline
Correctional Officer
NYSDOCCS-Great Meadow CF
10.2013 - Current
Relocation Specialist
Clinton Moving and Packing
08.2010 - 10.2013
Line Cook
Longmeadow Country Club
02.2003 - 08.2010
Bachelors Degree in Liberal Studies -
Westfield State University
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