Ross Moser
Middletown
Summary
Dynamic leader with proven expertise in strategic planning and operations management, honed at Midwest First Star and Firehouse Subs. Excelled in boosting revenue and enhancing employee retention through innovative leadership and human resource management. Skilled in fostering customer relationships and driving business growth, achieving remarkable results in multi-unit management and staff development.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Midwest First Star
10.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
District Manager
Firehouse Subs
12.2017 - 09.2021
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Education
Bachelor of Science - Human Resources Management
Wright State University
Fairborn, OH04-1993
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Sales management
- Operations management
- Staff development
- Multi-unit management
- Action plans
- Staff management
- Conflict management
- Leadership development
- Policies and procedures
- Staff recruiting
- Revenue generation
- Operations oversight
- Human resource management
Certification
- ServSafe Food Handler's Certification
Timeline
District Manager
Midwest First Star
10.2021 - Current
District Manager
Firehouse Subs
12.2017 - 09.2021
Bachelor of Science - Human Resources Management
Wright State University
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