Ross Feenstra
Three Forks,MT
Summary
Experienced Technical Sales/Operations Manager with 6+ years of identifying technical challenges and providing solutions for customers. Well-versed in prospecting and consulting with new customers and industries to enhance, market, and drive sales. Proficient computer skills for technical presentation development to demonstrate benefits.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills
Awarded 20 under 40 for top business professionals in southwest Montana for 2022
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Senior Technical Sales Manager/Operations
Acela Inc
06.2017 - Current
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Promoted company products and services by attending trade shows and industry conferences.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions regarding parts and fleet management.
- Built relationships with customers and community to establish long-term business growth.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Partnered with the marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Assisted in managing fleets of more than 60 trucks in the oil sands in Canada from a parts and service standpoint.
- Dealt with all parts and warranty claims for all our customers. From ordering parts to filing warranty claims, and communicating with our shipping and receiving team to make sure things were delivered on time.
Manager/Technician
Interwest Tire Company
06.2014 - 07.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager/Technician
Toms Alignment
02.2012 - 06.2014
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associates - Diesel And Automotive Technology
Lincoln Technical Institute
Denver CO06.2006
Skills
- Customer Engagement Strategies
- Customer Relationship Management
- Customer Inquiries
- Application Engineering
- Client Base Retention
- Consultative Selling Techniques
- Project Requirements
- Effective Project Management
- Operational Efficiency
- Effective Customer Communication
- Shipping and Receiving Oversight
- Customer Order Management
Timeline
Senior Technical Sales Manager/Operations
Acela Inc
06.2017 - Current
Manager/Technician
Interwest Tire Company
06.2014 - 07.2017
Operations Manager/Technician
Toms Alignment
02.2012 - 06.2014
Associates - Diesel And Automotive Technology
Lincoln Technical Institute
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