Ross Hebert
Kinder,LA
Summary
Helpful Farm Hand with outstanding knowledge of processes and equipment use and repair. Proven history of punctuality and consistently great work. Committed to providing best-in-class support and working quickly without sacrificing quality.
Reliable Support Technician that communicates well with both technical and nontechnical personnel and customer issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.
Overview
3
3
years of professional experience
Work History
Farm Ranch Hand
River Ridge Farms
Kinder, LA
05.2022 - Current
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Repaired farm equipment, completing both emergency and preventive maintenance quickly and accurately.
- Administered feed supplements to cows and other livestock.
- Repaired farm tillers, tractors and trucks to maintain proper working order.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Cleared away animal waste by hosing out operational areas.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Monitored inventories of animal feed, planting supplies and farm tools to maintain smooth farm operations.
Support Technician
Connected Security Solutions
Kinder, LA
08.2020 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding internet operation, use and repair.
- Analyzed internet issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Supported users both local and by phone with problem resolution and education.
- Ran cabling and installed data drops for new node installations.
Education
High School Diploma -
Kinder High School
Kinder, Louisiana05.2023
Skills
Farm Ranch Hand Skills
- Stall and Pen Cleaning
- Medications and Vaccinations
- Forklift Operation
- Dependable and Hardworking
- Farm Equipment and Machinery
- Property Maintenance
- Troubleshooting and Repair
- Bush Hogging
- Farm Equipment Maintenance
- Tractor Operation
Support Technician Skills
- Friendly and Patient
- Troubleshooting Network Issues
- Tech Support
- Responding to Difficult Customers
- Remote technical Support
Hobbies
I love to rodeo and compete in both calf roping and team roping. Rodeoing gives me a chance to travel to many different places with my parents and meet new people from all over. When I am not rodeoing I enjoy wakeboarding with my friends and traveling to Colorado to meet my older brohter and go snowboarding.
Timeline
Farm Ranch Hand
River Ridge Farms
05.2022 - Current
Support Technician
Connected Security Solutions
08.2020 - Current
High School Diploma -
Kinder High School
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