Ross Hesseltine
Altoona,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Truck Based HVAC Mechanic
Johnson Controls
03.2023 - Current
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Contributed in the success of the service department by providing excellent customer service and clear communication regarding maintenance and repair needs.
HVAC Service Technician
The Waldinger Corporation
07.2017 - 03.2023
- Inspected and diagnosed problems, repairing and restoring equipment back to peak performance in commercial, industrial, and data center settings.
- Adhered to company and customer safety protocols and policies to reduce workplace hazards.
- Explained and documented detailed diagnostic findings to customers and outlined repair or service options.
- Worked with and led a team of 4 technicians performing start-up and commissioning on a variety of equipment in the data center setting.
- Coordinated and led a team of various trades to complete HVAC equipment replacement in an office setting while minimizing downtime for the office staff.
- Worked with and led a team of 3 replacing multiple rooftops on a retail store.
Plumbing/HVAC Service Technician
Plumb Tech Mechanical
01.2017 - 07.2017
- Inspected, diagnosed and troubleshot problems, repairing and restoring equipment to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Interpreted equipment diagrams and blueprints to fully understand plumbing, mechanical and electrical systems in need of service.
- Led and worked with a team of 5 journeyman and apprentices remodeling a school removing and replacing air handlers, fan coil units, condensers and chillers.
Plumbing/HVAC Service Technician
Marick Refrigeration
09.2014 - 01.2017
- Increased longevity of HVAC systems by performing preventive maintenance.
- Repaired, replaced and serviced both commercial and industrial HVAC equipment, components and wiring.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Studied building plans and working drawings to determine work aids required and sequence of installations.
- Led and worked with a crew of 6 journeyman and apprentices performing a rolling remodel of a retail store including underground plumbing, above ground plumbing and setting new HVAC equipment.
- Coordinated and led a crew of 4 journeyman and apprentices replacing rooftop units and gas piping damaged in a storm.
Education
Associate of Applied Science - Plumbing And HVAC
09.2011
Apprenticeship Training Program
Skills
- Efficient and Detail-Oriented
- Establishing and Maintaining Customer Relationships
- On-Site Operations
- Goal Setting
- Project Planning
- Estimating and Quoting
- Service Documentation
- Relationship Building
- Work Planning and Prioritization
Timeline
Truck Based HVAC Mechanic - Johnson Controls
03.2023 - Current
HVAC Service Technician - The Waldinger Corporation
07.2017 - 03.2023
Plumbing/HVAC Service Technician - Plumb Tech Mechanical
01.2017 - 07.2017
Plumbing/HVAC Service Technician - Marick Refrigeration
09.2014 - 01.2017
Des Moines Area Community College - Associate of Applied Science, Plumbing And HVAC
References
Rod Heston
Industrial Refrigeration Manager, Waldinger, Retired
Owner, Industrial Refrigeration Services, Retired
515.577.1140
Sean Howard
EHS Manager, Diamond Animal Health
515.619.3997
References
Rod Heston
Industrial Refrigeration Manager, Waldinger, Retired
Owner, Industrial Refrigeration Services, Retired
515.577.1140
Sean Howard
EHS Manager, Diamond Animal Health
515.619.3997
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