Ross Hughes
columbus,Ohio
Summary
Proven track record in enhancing store operations and customer satisfaction at Morris Furniture, leveraging skills in visual merchandising and team collaboration. Excelled in roles requiring store safety and customer service, significantly contributing to sales targets and operational efficiency. Recognized for mentoring peers and fostering positive vendor relationships, demonstrating a blend of leadership and organizational prowess.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
6
6
years of professional experience
Work History
Store Operations Associate
Morris Furniture
02.2024 - Current
- Streamlined store operations by maintaining inventory accuracy and organization throughout the store.
- Fostered positive relationships with vendors through respectful interactions during merchandise deliveries and order inquiries.
- Enhanced customer satisfaction by providing efficient and courteous service on the sales floor.
- Increased efficiency of restocking processes by closely collaborating with receiving department personnel on merchandise arrivals and placement strategies.
- Assisted management in achieving sales targets through effective merchandising techniques and visual displays.
- Maintained safety standards within the workplace by promptly addressing potential hazards such as spills or broken fixtures.
- Collaborated with team members to complete tasks efficiently, enhancing overall store productivity.
- Maintained tidy and organized store to comply with cleanliness standards.
Sales Associate
Morris Furniture
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
PRO Sales Associate
Lowes Home Improvment
04.2021 - 10.2022
- Delivered engaging presentations to prospective clients, highlighting product features and benefits to close deals effectively.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
- Mentored junior sales associates in best practices, leading to improved performance across the team.
- Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
- Collaborated with marketing team to develop promotional materials that resonated with target audience, driving increased product interest.
- Boosted overall sales performance by setting ambitious goals for self and team members.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Spearheaded the implementation of CRM software for better tracking of client interactions and progress toward sales goals.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Certified Trainer
Raising Cane's Restaurants
05.2019 - 03.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Established and maintained quality control standards.
Education
High School Diploma -
Westerville North High School
950 County Line Rd Westerville, OH04-2020
Skills
- Store safety
- Shipment coordination
- Product display
- Store maintenance
- Sales support
- Merchandising techniques
- Customer service
- Team collaboration
- Organization
- Cash register operation
- Order fulfillment
- Visual merchandising
Timeline
Store Operations Associate
Morris Furniture
02.2024 - Current
Sales Associate
Morris Furniture
11.2023 - 02.2024
PRO Sales Associate
Lowes Home Improvment
04.2021 - 10.2022
Certified Trainer
Raising Cane's Restaurants
05.2019 - 03.2021
High School Diploma -
Westerville North High School
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