Ross Iacopelli

Self-motivated Product Support Representative with 3 years of comprehensive experience working with matrixed, cross-functional teams of engineers, designers and sales personnel to market innovative products to customers. Expertise in product strategy, product development . Passionate about Ultra Tax and driven by measurable results and inspiring teams.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Accounting and Tax industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.