Ross Jauregui

• Conducted regular evaluations of staff members'' performance providing constructive feedback enabling continued professional development.
• Addressed personnel conflicts quickly and fairly to maintain a positive work environment conducive to productivity.
• Strengthened team cohesion by fostering a positive work environment and providing regular feedback to staff members.
• Managed emergency situations calmly and professionally, safeguarding passengers'' well-being while addressing concerns as they arose.
• Ensured accurate record-keeping for payroll, incident reports, and maintenance logs to maintain regulatory compliance.

• Maintained full understanding of local roads and traffic patterns.
• Worked different route every day based on changing passenger locations and destinations.
• Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
• Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
• Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
• Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
• Played a key role in identifying areas of improvement within the paratransit program by providing input during regular evaluations and team meetings.
• Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.

• Operated with safety and skill to avoid accidents and delays.

• Maintained clean and neat shuttle for passenger comfort.

• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

• Provided passenger assistance including collecting fares and offering schedule and route information.

• Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.

• Worked different route every day based on changing passenger locations and destinations.

•Finalized daily logs on schedule to update internal records and uphold DOT requirements.

• Transported customers to and from [Location].

• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

• Helped passengers with luggage, collected fares and politely answered questions.

• Assisted elderly and disabled passengers entering and exiting shuttle.

Oversee mechanic shop, Salesperson, accompanied owner to auto auctions to replenish inventory,help customers for purchasing vehicles and any other help customers needed

Ground maintenance crew covers electrical, plumbing, painting, some drywall whatever else needed to keep grounds operating smoothly.