Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ross Jenkins

Wheaton,IL

Summary

Public safety professional with comprehensive understanding of security protocols and emergency response procedures. Known for strong focus on team collaboration and achieving results while adapting to changing needs. Valued for critical thinking skills and reliability in high-stress environments.

Experienced with ensuring safety and protection of communities. Utilizes effective communication and quick decision-making to handle emergencies efficiently. Knowledge of public safety regulations and crisis management strategies.

Public safety professional with extensive experience ensuring community safety and security. Skilled in emergency response, conflict resolution, and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and effective in maintaining public order and safety.

Overview

2017
2017
years of professional experience

Work History

Public Safety Officer

Wheaton College
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
  • Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
  • Answered emergency calls for help from citizens and business owners.
  • Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
  • Applied principles of law enforcement and fire protection.

Loss Prevention Officer

Walmart
2007 - 03.2016
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Observed video surveillance systems for prompt emergency response.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.

Customer Service Manager

Walmart
1991 - 03.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Department Manager

Walmart
1998 - 09.2002
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
  • Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
  • Answered emergency calls for help from citizens and business owners.
  • Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
  • Applied principles of law enforcement and fire protection.

Education

GED -

Central High-school
Tulsa, OK

Skills

    In my current role in Public safety I am responsible for training new officers and student officers in their role and responsibilities the will preform

    II am also responsible for security for the campus and securing buildings

Timeline

Public Safety Officer

Wheaton College

Loss Prevention Officer

Walmart
2007 - 03.2016

Customer Service Manager

Walmart
1991 - 03.2005

Department Manager

Walmart
1998 - 09.2002

GED -

Central High-school

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Ross Jenkins