Ross Jones

• I deliver top-notch administrative support to office staff, promoting excellence in office operations.
• I answer phone calls, emails, and other forms of correspondence in a timely and efficient manner, while displaying my communication and customer service abilities.
• Create and update physical records and digital files to maintain current, accurate and compliant documentation.
• Adapt to all computer systems and programs by constantly familiarizing myself with such programs like Excel, Starrez, Workday, etc.
• Maximize quality assurance standards and controlled downtime to meet revenue targets.

I assist the admissions department at the University of Arkansas with the data collection of current and incoming students, by making sure all the information is correct and not duplicated.

I help the University process all the information on incoming freshmen, and help them feel comfortable at the University.

• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email or in-person to provide information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Executed record filing system to improve document organization and management.

I cooperate with my fellow co workers to provide outstanding customer service while safely and correctly operating all of the rides/operations that I'm certified and trained for. These operations include everything from but not limited to a small, rider controlled zipline, Virtual reality games and rides, flight simulators, and clock tower type of rides. I was required to become certified on every attraction in order to be able to operate them, which took many hours of practice and trail and error. This job helps me stay cool under pressure which I believe is a very important trait in the workplace.

• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Maintained the cleanliness and maintenance of the sales floor
• Operated the cash registers while providing excellent customer service
• Provided assistance on shipment orders to the operations managers

Catalogued and electronically archived various important historical and legal documents of the City of Rogers

• Organized company files and created support system to decrease workload and increase productivity of account managers.
• Digitally catalogued the information on legal and historical documents onto the computer program, Smartsheet while maintaining the condition of the documents.
• Led a team of interns to finish an archiving and cataloging project earlier than expected

• Supervised production planning while using appropriate tools and analysis for smooth production output.
• Grew revenue by planning and executing fundraising events.
• Increased revenues and supported business goals by developing public relations strategies and campaigns.
• Provided excellent customer service while tending to the cash registers and fitting rooms