Ross Kaya

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
• Analyzed operating and financial statements for profitability ratios.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s operations
• Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
• Managed team of 112 employees along with 4 additional Gas station clerks.
• Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Boosted revenue by 40% by developing and deploying strategies to effectively improve operations.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Utilized information technology to record sales figures, for data analysis and forward planning.
• Interacted well with customers to build connections and nurture relationships.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
• Reported to district manager regarding store and staff issues, financial goals and sales.
• Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
• Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
• Managed time efficiently in order to complete all tasks
• Organized and detail-oriented with a strong work ethic.
• Gained strong leadership skills by managing projects from start to finish.

•Won the most prestigious individual award at Foodland which was the sully award,given to the employee who best exemplifies his core values of hard work,integrity,honesty,discipline,and doing outstanding work in the community.

•Won the unsung Hero award given to the individual employee who behind the scenes makes a difference and makes a positive impact for the store

•Won team effort for Hoaloha store of the year who exemplifies the store with the most outstanding service throughout the company.

• Increased customer satisfaction by maintaining a clean and organized workspace.
• Trained new employees in bakery and deli procedures, ensuring consistent performance standards across the company.
• Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
• Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
• Enhanced operations by effectively supervising and coordinating staff duties.
• Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
• Elevated product quality with diligent oversight of ingredient storage and handling.
• Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
• Promoted a positive work environment through effective communication and conflict resolution strategies.
• Collaborated with team members to create new recipes, boosting sales and customer interest.
• Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
• Facilitated staff meetings to discuss improvements in workflow processes while addressing any potential concerns or challenges faced by team members.
• Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
• Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
• Maintained accurate records for budgeting purposes, enabling informed decision-making regarding future expenses and investments.

• Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
• Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
• Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
• Maintained a clean and sanitary environment, adhering to health department regulations and company policies.
• Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
• Developed and implemented standard and special menu items and department selections.
• Set and enforced high-quality standards for all products, ensuring that all offerings met or exceeded company guidelines as well as customer expectations.
• Enhanced customer satisfaction by ensuring prompt and courteous service at the counter.
• Purchased products for department according to store product guidelines.
• Streamlined operations for increased efficiency, implementing inventory management systems and staff scheduling practices.
• Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the department.
• Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.

• Managed customer service operations, including taking orders and resolving complaints.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Assisted up to Number customers per day with helpful attitude and positive approach.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Operated commercial kitchen equipment and tools.
• Produced consistently high-quality baked goods for customers.
• Washed dishes and sanitized prep area at end of each shift.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Maintained accurate inventory of baking supplies and ingredients.
• Cut and shaped dough for pies, rolls and other pastries.
• Determined baking times for various items.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Followed production chart to keep hot, fresh products available daily.
• Packaged finished products for sale.
• Coordinated food deliveries to guarantee timely arrival of supplies.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.