Ross Ketchum
Summary
Personable and analytical with strong aptitude for assessing and managing loss related claims. Possesses comprehensive understanding of claim handling dynamics and damage assessment, coupled with proficiency in claim documentation and policy interpretation. Dedicated to delivering accurate evaluations and facilitating effective claim resolutions.
Overview
13
13
years of professional experience
Work History
Fire Claim Specialist Deployed
State Farm
02.2024 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Independent Insurance Adjuster
Eberls Claim Service
05.2021 - 10.2023
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
Independent Insurance Adjuster
Alacrity
03.2019 - 05.2021
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insurance adjuster
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with policyholders.
Restaurant Manager
Elway's Vail
10.2011 - 07.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
Associate of Arts - Business
Southwest Community College
Summit, MSGED -
North Pike High School
Summit, MS10-2001
Skills
- Time management
- Flexible and adaptable
- Multitasking
- Customer service oriented
- Xactimate proficient
- Computer skills
- Organization and time management
- Problem resolution
- Teamwork and collaboration
Timeline
Fire Claim Specialist Deployed
State Farm
02.2024 - Current
Independent Insurance Adjuster
Eberls Claim Service
05.2021 - 10.2023
Independent Insurance Adjuster
Alacrity
03.2019 - 05.2021
Restaurant Manager
Elway's Vail
10.2011 - 07.2019
Associate of Arts - Business
Southwest Community College
GED -
North Pike High School
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