Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ROSS MILLER

ROSS MILLER

Chatsworth,CA

Summary

Seasoned in enhancing customer experiences at DSL Extreme, adept at problem-solving and leveraging adaptability to new technology. Excelled in roles requiring the understanding of client needs and building rapport, significantly improving client satisfaction. Skilled in troubleshooting and customer service, demonstrated through innovative solutions and efficient issue resolution.

Overview

24
24
years of professional experience

Work History

Tech Support Agent

DSL Extreme
- Current
  • Answered incoming calls from clients with questions about their web service, which included upselling faster speeds to meet their needs
  • Assisted clients in need of technical support, connection problems, setting up routers and home networks, and general troubleshooting

Customer Care Agent

Paysafe
Westlake Village , CA
06.2022 - 04.2024
  • Company Overview: Customer Care Agent for a merchant services processor
  • This position is done remotely with little to no immediate supervision
  • Advised a breakdown of statements and fees as well as helping clients navigate our merchant portal
  • Advised on funds held by risk or collections due to denied payments or unusual activity including processing payments above their maximum and monthly limits
  • Advised merchants in cases of identity theft and other suspicious activity on their accounts, when necessary
  • Customer Care Agent for a merchant services processor

Customer Service Representative

Viking Cruises Inc.
Woodland Hills, CA
01.2015 - 07.2018
  • Worked in their high volume call center assisting guests with questions and requests to ensure they had the best experience both before and during their cruise
  • Assisted guests in navigating our website finding information for planning their future cruises or coordinating specific requests and needs for their current sailing
  • Helped establish their live chat program working with guests online to provide quick responses to their enquiries
  • Provided links to specific web pages and sending photographs of the company website or locations on their ships, such as dining and cabins
  • Worked with guests coordinating special requests with airlines and hotels, to ensure their needs were met for every leg of their trip

Event Coordinator

Zuckerman Private Wealth Management
Calabasas, CA
06.2012 - 07.2014
  • Contacted clients and potential clients with information about dinner events to discuss the services available and bring investment strategies to the attention of our guests
  • Created PowerPoint presentations that required approval with FINRA Financial Industry Regulatory Authority for each monthly event

Assistant to the Owner

ECP Inc.
Chatsworth, USA
01.2001 - 05.2010
  • Company Overview: Executive Computer Products, Chatsworth, CA
  • Assisted in the IT and sales department's move from a DOS sales program to a windows based POS system
  • Worked on everything from helping design the templates for our sales, orders and returns depts
  • Helped to populate the inventory with accurate and informative descriptions and photographs of all products for our website
  • Assisted in connecting the phones and entire network when the company relocated from Reseda to Chatsworth in 2001
  • Assisted the sales staff with enquiries for products and helped clients troubleshoot any issues with their purchases up to and including returns and replacements
  • Assisted in launching a live chat service for customers who had quick questions, this included recording voices of our sales and administrative staff for our avatars for an added personal touch
  • Worked directly with our vendors to ensure placement of orders and prompt shipping, as well as coordinating any returns and replacement orders
  • Negotiated discount pricing based on volume
  • Managed all collections and would contact clients regarding outstanding invoices
  • Executive Computer Products, Chatsworth, CA

Education

DIPLOMA -

Chatsworth High School
Chatsworth, CA

COMPUTER OPERATIONS AND DATA ENTRY -

West Valley Occupational Center

Skills

  • Customer Service
  • Building Rapport
  • Understanding Client Needs
  • Adaptability to New Technology
  • Problem Solving
  • Troubleshooting

Languages

French, Advanced

Timeline

Customer Care Agent

Paysafe
06.2022 - 04.2024

Customer Service Representative

Viking Cruises Inc.
01.2015 - 07.2018

Event Coordinator

Zuckerman Private Wealth Management
06.2012 - 07.2014

Assistant to the Owner

ECP Inc.
01.2001 - 05.2010

Tech Support Agent

DSL Extreme
- Current

DIPLOMA -

Chatsworth High School

COMPUTER OPERATIONS AND DATA ENTRY -

West Valley Occupational Center

Similar Profiles

CREATE PROFILE
ROSS MILLER