Summary
Overview
Work History
Education
Skills
Timeline
Generic

ross owen

Austin,TX

Summary

Proven in delivering exceptional customer service and satisfaction, I enhanced loyalty and streamlined service processes at Clothesline Cleaners. Skilled in POS system operation and maintaining composure under pressure, I effectively trained new staff, contributing to a positive work environment and significantly improving service efficiency.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Clothesline Cleaners
02.2019 - 12.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Food Runner

Cafe Ole Restaurant
05.2017 - 01.2018
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Increased customer satisfaction with quick and courteous food delivery.

Customer Service Cashier

Fivestar Cleaner
08.2003 - 07.2004
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Increased customer satisfaction with quick and courteous food delivery.

Food Runner

Dave & Buster's
08.2011 - 10.2012
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.

Education

John Marshall High
San Antonio, TX
1999

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Customer Focus
  • POS System Operation

Timeline

Customer Service Cashier

Clothesline Cleaners
02.2019 - 12.2019

Food Runner

Cafe Ole Restaurant
05.2017 - 01.2018

Food Runner

Dave & Buster's
08.2011 - 10.2012

Customer Service Cashier

Fivestar Cleaner
08.2003 - 07.2004

John Marshall High

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