ROSS PEACOCKE

* Terminal Support Staff assisting in the development and delivery of WSF's new Ticketing Point of Sale and Ticketing Kiosks.

* Work collaboratively with with my Project Team to design, test, update and create new training materials in preparation for system roll outs to Terminals at each of WSF's sailing route

* Conduct interactive site visits to WSF Terminals to share progress and gather feedback from Terminal Supervisors and Staff as well as attend Route Focus Group's fro project updates and discussion

* Testing of new Ticketing System and keep detailed documentation of system discrepancies

* Collaborate with other stakeholders of the project including: Revenue Control, IT, Customer Service, Anchor Operations and respective Project Management personnel

* Provide presentations of our new product fro discussions with visiting stakeholders as needed

• Safely directing passenger, vehicle, and bicycle traffic at ferry landings throughout the northwest region as well as organizing and directing motor vehicles or bicycles using hand signals and voice commands.
• Greeting customers at the toll booth in a friendly, professional manner, selling passenger tickets, and ensuring proper cash handling procedures are utilized to safeguard company assets and funds are balanced at the end of each shift.
• Accurately assessing and applying transportation fees for vehicle or pedestrian tickets, boarding passes, transfers, and voucher payments in accordance with published rate schedule and processing accurate refunds as needed.
• Effectively managing traffic flow patterns utilizing proper lane loading and vehicle sequence procedures on ferry boarding apron and parking lanes in accordance with established WSDOT-Ferries policies and procedures.
• Properly distributing vehicles by weight and category to ensure boat loads are balanced, operating vehicle transfer spans and loading ramps, and efficiently loading/unloading vehicles on to the ferry.
• Providing excellent customer service to staff and customers traveling with WSF while following WSF policies and procedures to safeguard public assets as well as ensuring safety and security for staff as well as customers.
• Operating a 2-way radio in the performance of assigned duties and communicating directly with the ferries’ First or Second Mate and Ticket Sellers on load status, potential delays, and priority load requirements.
• Hours Per Week: 40
• Okay to Contact Supervisor: Yes
• Supervisor: Maria Crisafi / Kevin Burchett

• Delivered advice and guidance to a new business owner on setting up a new retail store including securing proper licenses or permits, managing the business, and other aspects of building and growing the business.
• Provided strong leadership skills between all groups working collaboratively on a complete property transformation and coordinated the removal of fuel tanks and old septic tanks from the property per Health Department Guidelines.
• Acted as Project Manager and Coordinator of complete building remodel including interior, exterior, kitchen and restaurant redesign, and store layout as well as established supply chain management operations.
• Collaborated with all hired contractors and a team of volunteers including architect design team, electricians, plumbers, roofer, painters, landscapers, septic installers, and other miscellaneous laborers/subcontractors.
• Coordinated complete building remodel of abandoned original Post Office on the same property into “The Landing,” which has become a community gathering space, Post Office Box rentals, local history museum, office, and event space.
• Hours Per Week: 40+
• Okay to Contact Supervisor: Yes
• Supervisor: Gregg Olsen

• Managed service crews to perform high-quality services including maintenance, new installation, clean up, and lawn/garden irrigation for up to 85 weekly accounts per year consisting of both residential and commercial clients.
• Generated new accounts through networking and referrals based on strong skills in customer service while overseeing 3 crews to ensure the efficient performance of work and meeting company service standards.
• Developed employees to take multiple leadership positions over the years through coaching, mentoring, and training while keeping the field team informed of daily results and expectations leading to a culture of ownership and inclusion.
• Drove efforts to provide the best possible service experience for customers while facilitating success with teams through daily huddles, communication, and maintaining alignment with company goals.
• Established methods and procedures for departmental work activities, identified and resolved operational or customer service problems, and communicated expertise as well as provided approvals concerning field activities.
• Implemented safety and security policies or procedures as well as ensured all safety and asset protection programs were followed in order to ensure the protection of team members, customers, and the business.
• Enforced all policies and procedures to ensure excellent customer service was provided and to maximize the P&L performance of the business, analyzed operating reports, and made recommendations for improvement.
• Hours Per Week: 40
• Okay to Contact Supervisor: Yes
• Supervisor:

• Installed highly efficient systems including shelving, inventory control, budgets, and point of sale technology resulting in greater customer and vendor satisfaction, as well as a more systematic and improved workflow.
• Converted a shabby store into to a more family-friendly environment bringing more customers into the business as well as creating an optimized environment that made jobs easier for employees and vendors.
• Fostered successful relationships with vendors, distribution company sales representatives, and delivery drivers through budget planning, maintaining clear communication lines, and always keeping the inventory in check.
• Oversaw ordering and inventory control for convenience store, fuel station, restaurant, and beer/wine garden as well as handled kayak rentals and processed payments with documentation in a highly effective manner.
• Led the complete day-to-day operations of a $1.2M business unit to surpass annual sales goals by 23% on average and exceeding profit performance goals by over 11% annually through cost-containment activities.
• Developed business plans to achieve company objectives, analyzed reports, and oversaw business records management including payroll, cash management, banking/deposits and other recordkeeping, and inventory management.
• Supervised 17 associates throughout the hiring, development, promotional, and discipline process to provide exceptional customer service to ensure that customer needs were met and that issues were addressed immediately.
• Ensured store merchandising was effective in order to maximize sales and profitability, planned for seasonal needs in order to meet sales and profit forecasts, and sourced as well as procured merchandise for district promotions.
• Hours Per Week: 40+
• Okay to Contact Supervisor: Yes
• Supervisor: