Ross Pihl
Myrtle Beach,SC
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
34
34
years of professional experience
Work History
Operations Manager - Senior Mortgage Consultant
Reduced Fee Mortgage Inc.
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct all operation activities including Federal and State Licensing, lender applications and renewals, loan officer support, and technology support.
- Oversaw originations totaling $200M.
Real Estate Agent
Keller Williams
03.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Senior Mortgage Consultant
M&M Mortgage, LLC.
01.2017 - 01.2020
- Enhanced loan approval rates by meticulously reviewing mortgage application documents and providing timely feedback to clients.
- Streamlined loan origination process for faster processing times, implementing efficient document management systems.
- Maintained up-to-date knowledge on industry trends and regulations, consistently providing accurate information to clients during consultations.
- Collaborated with other department professionals such as processors and closers for smooth transaction execution throughout entire mortgage lifecycle.
- President's Club Member.
- Originated Fifteen-Million Dollars per year.
President
Precision Lawn and Snow Inc.
04.2009 - 12.2018
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Generated Revenue of $750K per year.
CFO - Controller
Mastell Brothers Trailer Service Inc.
04.2007 - 04.2009
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Managed 30 Employees.
Vice President
The RIverbank
07.2004 - 04.2007
- Commercial and Consumer Lender responsible for Fifty-Million Dollar portfolio.
- Senior Loan Officer responsible for overseeing One-Hundred Million Dollar portfolio.
- Managed lending staff - Eight employees.
- Coordinated FDIC Exams - Company's first One rating in history.
- Increased loan portfolio Fifteen-Million per year.
- Increased deposit portfolio Fifteen-Million per year.
Vice President
Lake Area Bank
01.2000 - 07.2004
- Commercial and Consumer Lender responsible for Sixty-Million Dollar portfolio.
- Provided Investment Services
- Managed Forest Lake Branch - Twelve employees.
- Increased loan portfolio from Eight to Sixty-Million.
- Increased deposit portfolio from Six to Sixty-Million.
- Increased monthly revenue from Six to Sixty-Thousand per month.
Mortgage Loan Officer
Hans Hagen Homes - Homeowners Mortgage Corporation
01.1993 - 01.2000
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Originated, processed, and closed Twenty-Million Dollars of mortgages per year.
- Started in-house mortgage company and title company.
Financial Planner
I.D.S. Financial Services
01.1991 - 01.1993
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Continuously updated industry knowledge through professional development opportunities and staying abreast of market trends.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
Education
Bachelor of Arts - Economics And Financial Management
St. John's University
Collegeville, MN05.1992
Skills
- Extensive Management Experience
- Knowledge of Quicken Software
- IRS Tax Preparer
- Extensive Real Estate Industry Experience
Timeline
Real Estate Agent
Keller Williams
03.2023 - Current
Operations Manager - Senior Mortgage Consultant
Reduced Fee Mortgage Inc.
01.2020 - Current
Senior Mortgage Consultant
M&M Mortgage, LLC.
01.2017 - 01.2020
President
Precision Lawn and Snow Inc.
04.2009 - 12.2018
CFO - Controller
Mastell Brothers Trailer Service Inc.
04.2007 - 04.2009
Vice President
The RIverbank
07.2004 - 04.2007
Vice President
Lake Area Bank
01.2000 - 07.2004
Mortgage Loan Officer
Hans Hagen Homes - Homeowners Mortgage Corporation
01.1993 - 01.2000
Financial Planner
I.D.S. Financial Services
01.1991 - 01.1993
Bachelor of Arts - Economics And Financial Management
St. John's University
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