Ross Reed
Greeley,CO
Summary
Dynamic leader with a proven track record at Cosentino and Lowe’s Home Improvement, excelling in operations management and team leadership. Expert in driving customer relationship management and strategic planning, achieving significant team development. Skilled in fostering leadership and building robust teams, consistently enhancing customer relations and operational efficiency.
Overview
19
19
years of professional experience
Work History
General Manager
Cosentino
10.2018 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading sales, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Field Service Manager
Lowe’s Home Improvment
06.2015 - 10.2018
- Recruited, interviewed and hired contractors and implemented mentoring program to promote improvements in the customer experience.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Specialty Assistant Store Manager
Lowe’s Home Improvment
07.2005 - 06.2015
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
Education
Business Administration And Management
University of Northern Colorado
Greeley, COSkills
- Problem resolution
- Operations management
- Training and coaching
- Relationship building
- Leadership and team building
- Efficient multi-tasker
- Customer relationship management
- Goal setting
- Verbal and written communication
- P&L management
- Client relations
- Strategic planning
Timeline
General Manager
Cosentino
10.2018 - Current
Field Service Manager
Lowe’s Home Improvment
06.2015 - 10.2018
Specialty Assistant Store Manager
Lowe’s Home Improvment
07.2005 - 06.2015
Business Administration And Management
University of Northern Colorado
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