Rossli Rossell
Costumer services
Miami,FL
Summary
Motivated SERVER with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable SERVER successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized with experience in server restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate
CROCS STORE LLC
07.2022 - 01.2024
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
SERVER
AROMI RESTAURANT
12.2021 - 06.2022
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
STAFF
EPIC STAFFING AGENCY
09.2018 - 03.2020
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
BARTENDER
MIAMI BARTENDING SCHOOL
Miami, FL10.2015
Bachelor of Science - DENTISTRY
LA UNIVERSIDAD DEL ZULIA
VENEZUELA 12.2010
Skills
- Menu Memorization
- Hospitality service expertise
- Wine pairing knowledge
- Order delivery practices
- Guest Relations Management
- Conflict and Complaint Resolution
- High Energy and Stamina
- Decision-Making
- Menu presentation
- Team Player
- Reservations Management
- Table Setting
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Sales Associate
CROCS STORE LLC
07.2022 - 01.2024
SERVER
AROMI RESTAURANT
12.2021 - 06.2022
STAFF
EPIC STAFFING AGENCY
09.2018 - 03.2020
BARTENDER
MIAMI BARTENDING SCHOOL
Bachelor of Science - DENTISTRY
LA UNIVERSIDAD DEL ZULIA
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