Ross Roussell
Memphis,TN
Summary
Dynamic Regional Manager with a proven track record at Newks Eatery Cafe, specializing in operational management and staff development. Successfully streamlined inventory processes, reducing waste by 20%, while enhancing team performance through targeted training programs. Adept at strategic planning and fostering collaboration, driving significant improvements in customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Regional Manager
Newks Eatery Cafe
10.2022 - 04.2025
- Oversaw daily operations across multiple locations, ensuring compliance with company standards.
- Developed and implemented training programs for staff to enhance service quality.
- Analyzed sales trends and operational metrics to identify areas for improvement.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Collaborated with marketing teams to launch regional promotions, increasing customer engagement.
- Conducted performance evaluations to maintain high operational standards within teams.
- Mentored junior managers, fostering professional growth and promoting teamwork.
- Established effective communication channels among staff to enhance collaboration and resolve issues promptly.
General Manager
Newk's Eatery
06.2017 - 10.2022
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed strategic plans to enhance productivity and customer satisfaction.
- Managed cross-functional teams, fostering collaboration and communication across departments.
- Implemented process improvements, reducing operational costs while maintaining service quality.
- Analyzed market trends to inform business strategies and drive revenue growth.
- Mentored staff, enhancing skills and promoting professional development within the team.
Associate Manager
Newks Eatery Cafe
06.2012 - 03.2017
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed training programs to enhance team performance and service quality.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Analyzed customer feedback to improve menu offerings and service delivery.
- Coordinated staff schedules, maximizing coverage during peak business hours.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Education
Associate of Arts - Culinary Arts
Sclafanis Culinary Institute
New Orleans, LA03-2000
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Staff supervision
- Territory management
Languages
English
Timeline
Regional Manager
Newks Eatery Cafe
10.2022 - 04.2025
General Manager
Newk's Eatery
06.2017 - 10.2022
Associate Manager
Newks Eatery Cafe
06.2012 - 03.2017
Associate of Arts - Culinary Arts
Sclafanis Culinary Institute