Ross Short
Prairie Village
Summary
Dynamic Senior Product Manager with a proven track record at Centene, excelling in Agile product management and cross-functional leadership. Expert in Salesforce and CRM systems, I drive strategic planning and data-driven decision-making, enhancing operational efficiency and compliance. Recognized for delivering impactful solutions that align technology with business objectives.
Overview
12
12
years of professional experience
Work History
Senior Product Manager
Centene
Prairie Village
11.2024 - Current
- Led portfolio management processes to align technologies with strategic goals.
- Directed development and optimization of portfolio program and project management methodologies, enhancing alignment with organizational objectives.
- Defined and monitored OKRs and KPIs to guide data-driven decision-making.
- Executed change control, risk management, and communications strategies for portfolio initiatives, ensuring successful delivery of projects.
- Built trusted partnerships between IT and business units, fostering collaboration and improving project outcomes.
- Collaborated with product leads and engineering to prioritize features by impact, risk, and compliance.
- Facilitated discovery workshops and co-creation sessions to meet omnichannel user objectives.
Senior Product Manager
Apex Systems (Consulting at Centene)
Prairie Village
01.2023 - 11.2024
- Defined future-state CRM capabilities across Salesforce, PEGA, and .NET platforms for AI-driven customer service automation.
- Led cross-functional teams to define and prioritize product requirements.
- Identified innovation opportunities through AI automation, streamlining architectural structures to enhance system performance.
- Collaborated with operations and IT stakeholders to develop a strategic roadmap that aligned with business and compliance objectives.
- Supported design and implementation of customer service technology initiatives, improving agent efficiency and user satisfaction.
- Delivered expert consulting solutions remotely from Prairie Village, KS.
Salesforce Product Owner
Oxford Global Resources (Consulting at Windows USA)
Prairie Village
06.2022 - 03.2023
- Spearheaded Salesforce Sales Cloud implementation, migrating legacy systems to modern CRM architecture.
- Defined and aligned product vision and strategy with client needs to drive successful outcomes.
- Collaborated with executives and business users to identify capabilities and implement process improvements.
- Advocated for clients with integration partners to ensure timely project delivery and alignment with user expectations.
- Provided expert consulting support remotely to enhance client operations in Prairie Village, KS.
Salesforce Operations Manager
i4DM (Consulting for Veterans Affairs)
Prairie Village
11.2021 - 04.2022
- Oversaw operational support and governance for Salesforce Health Cloud, benefiting over 10,000 VA medical professionals.
- Directed a team of 20+ in operations administration and implementation for enterprise healthcare system.
- Ensured data integrity and user adoption met healthcare regulatory standards, enhancing compliance and trust.
- Documented compliance measures to support successful external audits and enhance operational transparency.
- Implemented process improvements that streamlined project execution and reduced bottlenecks.
- Executed remote consulting contract based in Prairie Village, KS.
Manager/Director, Enterprise Applications
Murphy-Hoffman Company (MHC)
Leawood
02.2018 - 11.2021
- Directed enterprise application portfolio, integrating Salesforce, HRIS, Concur, and DocuSign with ERP systems to streamline operations.
- Executed parallel Salesforce rollouts across five business units, enhancing user experience for over 200 users.
- Championed RPA automation through UiPath, enhancing IT and business processes.
- Managed technology budget exceeding $5 million and nurtured vendor relationships.
- Directed strategic initiatives to boost operational efficiency across the organization.
Technical Project Manager
Cerner
Kansas City
02.2017 - 02.2018
- Utilized Agile and Scrum methodologies to manage development of high-availability applications.
- Aligned product delivery with enterprise business automation strategy for enhanced efficiency.
- Coordinated project timelines and resources to consistently meet deadlines, ensuring alignment with stakeholder expectations.
- Facilitated cross-functional meetings to enhance communication and collaboration among team members.
- Led upgrade of Oracle PeopleSoft finance system, collaborating with global delivery teams to enhance system functionality.
Project Manager
Booz Allen Hamilton
Kansas City
11.2013 - 02.2017
- Led cross-functional teams to efficiently deliver complex project solutions, aligning deliverables with stakeholder expectations.
- Facilitated agile ceremonies and led cross-functional teams to integrate SAP and GIS, enhancing collaboration and project outcomes.
- Managed application modernization and conversion projects, ensuring alignment with client objectives and optimizing resource allocation.
- Streamlined system architecture to optimize client operations and reduce costs.
- Delivered cost-saving proofs of concept that enhanced client operational efficiency.
Education
Bachelor of Arts - Geography
University of Missouri
Columbia, MOSkills
- Agile product management
- Product roadmapping
- Customer journey mapping
- User acceptance testing
- Data-driven decision making
- Release management
- Cross-functional team leadership
- Strategic planning
- Healthcare IT and compliance
- Regulatory compliance
- Salesforce and CRM systems
- Cloud technologies (Salesforce, AWS, Microsoft)
Timeline
Senior Product Manager
Centene
11.2024 - Current
Senior Product Manager
Apex Systems (Consulting at Centene)
01.2023 - 11.2024
Salesforce Product Owner
Oxford Global Resources (Consulting at Windows USA)
06.2022 - 03.2023
Salesforce Operations Manager
i4DM (Consulting for Veterans Affairs)
11.2021 - 04.2022
Manager/Director, Enterprise Applications
Murphy-Hoffman Company (MHC)
02.2018 - 11.2021
Technical Project Manager
Cerner
02.2017 - 02.2018
Project Manager
Booz Allen Hamilton
11.2013 - 02.2017
Bachelor of Arts - Geography
University of Missouri